Description
COMPANY OVERVIEW:
Myrtle Beach Destinations is a veteran-owned and operated vacation rental management company committed to delivering high-quality accommodations and exceptional hospitality. Born from a passion for real estate and a desire for quality property management, our company manages 110+ high-end properties and 30+ different complexes, with over 3,000 happy customers excited about our 5-star service.
What does that mean for you?
Working with us means being part of a company that values its employees and actively contributes to the community. We take pride in offering special discounts to military personnel, teachers, and first responders, reflecting our deep appreciation for those who serve.
POSITION SUMMARY:
If you’re a detail-oriented person with a positive attitude who is always a few steps ahead, this role is for you.
Our team is looking for a Remote Virtual Assistant in the Philippines to work closely with our leadership, become part of the company’s success, and help us improve our processes and procedures.
Are you a good fit?
This role is perfect for you if you can communicate well in English and easily manage guest services, administrative and operational tasks. We are looking for someone with an exceptional work ethic, excellent problem-solving skills, and the ability to take initiative.
What will your day be like as our Virtual Assistant?
Each day will bring different tasks depending on the needs of the business. With the seasonality and changing demands of the vacation rental industry, no two days will be exactly alike. As our Virtual Assistant, you’ll ensure that upcoming bookings have been completed properly, security deposits have been paid, and contracts are filled out correctly.
You’ll participate in additional administrative functions like keeping our online listings up to date, tracking receipts, and any other items that keep us running smoothly so we can continue to offer our guests and homeowners the best experience possible.
What are the next steps?
As we continue to grow, we are looking for someone who can grow with us and help us continue to establish new processes and SOPs to become more efficient. If you know you have the skills, experience, and mindset to succeed, we’d love for you to apply today.
We’re ready when you are!
RESPONSIBILITIES:
- Executive Assistance: Perform essential executive assistant functions, including email management, file organization, note consolidation, and handling personal matters to leverage executive time efficiently.
- Administrative Support and Scheduling: Coordinate schedules, place and coordinate order deliveries, and maintain our systems for tracking supplies and responsibilities.
- Project Management and Coordination: Oversee projects from conception to completion, including gathering information from guests, owners, and management, entering data into systems, and coordinating with vendors.
- Customer Communication and Issue Resolution: Serve as the first line of response for customer inquiries and complaints, offering personalized and empathetic solutions and processing guest contracts as needed.
- Marketing and Community Engagement: Research local activities and draft detailed informational content for guests. Participate in relevant online communities and engage in networking to expand business opportunities.
QUALIFICATIONS:
- Property Management Experience: Experience managing guests on Airbnb and similar platforms. Familiarization with Guesty property management software desired.
- Assistant Experience: Experience as a virtual assistant managing schedules, emails, and files is preferred but optional.
- Exceptional Communication and Customer Service Skills: Strong written English capabilities with proven experience in guest communications.
- Project Management and Coordination Ability: Demonstrated ability in managing and coordinating projects
- Financial and Administrative Proficiency: An understanding of financial management, revenue analysis, and accounting principles, as well as Excel and spreadsheet handling.
- Marketing and Operational Efficiency: Manage marketing tasks like property listing accuracy and photo inspection reviews to ensure top-notch property representation.
- Technology and Online Proficiency: Efficiently manage multiple role aspects by quickly learning our software tools.
- Critical Thinking and Analytical Skills: Able to analyze market research and product information to optimize property listings is key.
COMPENSATION & BENEFITS:
Hourly Wage: $5 - $7
Benefits:
- Paid time off
- Be part of a company that values building close-knit professional relationships.
- Thrive in a professional work environment that acknowledges and encourages accountability.
- Enjoy working in a stable environment where your ability to produce consistent and thorough work is recognized and appreciated.
Schedule: Tuesday to Saturday 2 PM EST to 11 PM EST.