Description
COMPANY OVERVIEW:
Coastal Vacation Properties is a Premier Vacation Property Management Company located in Fort Myers Beach. A family-owned business, our vacation rental road to success began by servicing the needs of our clients. Working with Coastal Vacation Properties is working with family. We offer competitive wages, bonus opportunities, and paid time off.
POSITION SUMMARY:
We are currently seeking an energetic, detail-oriented individual to assist with different aspects of the business as our Vacation Rental Specialist. The candidate must be organized with excellent interpersonal and communication skills. Previous experience in the property management or hospitality industry is highly desired.
Coastal Vacation Properties is committed to maintaining the highest level of quality and standards and it is our team members that help us ensure this.
RESPONSIBILITIES:
- Maintaining all reservation information including payments and documentation, check-in instructions, auto-responders, etc.
- Answer incoming phone calls and emails from guests and owners.
- Responding to all inquiries including standard, Vrbo/Homeaway, Airbnb, and others.
- Monitor and manage all reviews (responding to guests, sharing with owners, adding to website).
- Assisting guests with issues and requests.
- Communicate between Housekeeping, Quality Control, and Ops of any reservation changes or guest issues.
- Assist our Business Development department with setting up new properties.
QUALIFICATIONS:
- Previous experience in the vacation rental or hospitality industry.
- Tech-savvy with the ability to quickly learn new software and systems.
- Flexibility to share phone and inquiry responsibility after hours and on weekends.
- Creative problem-solving skills and the ability to think quickly and effectively on your feet.
- Team player with a positive, professional mentality.
- Ability to multitask, prioritize, and be flexible with changing daily business needs.
COMPENSATION & BENEFITS:
Hourly: $17.00 - $21.00
Benefits:
- Paid time off such as PTO, sick days, and vacation days