Description
COMPANY OVERVIEW:
BANGTEL provides bachelorette-focused short-term rentals (STR) at well designed, fun and unique homes.
What We Do
Based in Chicago, Grand Rapids, and Palm Springs, BANGTELhas been hosting memorable stays since 2013. Initially managing a portfolio of over 35 homes, we’ve now sharpened our focus to cater to bachelorette groups with full-service concierge. We're proud to have successfully created a buzz in the industry by drawing on our unique design, efficient management systems, and the experienced teams and protocols we've developed over the past 12 years.
Who We Are
The BANGTEL team is driven and dedicated, prioritizing the well-being of both our employees and guests while continuously striving for improvement. Our core values guide everything we do:
- Creating Inspirational Spaces: BANGTEL dreams, creates, and curates fun, unique, and bold spaces that fuel a loving, inviting, and memorable stay. Bringing joy to our guests is our #1 priority.
- Bachelorette-focused: Everything is tailored to the bachelorette experience, ensuring we cater to their needs with the utmost attention, kindness, and generosity.
- Unparalleled Customer Service: Our extreme hospitality and customer service ensures a 5/5 customer rating with every guest stay.
- Sustainability: We believe in restoring architecturally interesting spaces, using eco-friendly products, and sourcing unique, pre-owned, one-of-a-kind items whenever possible.
BANGTEL has entered an exciting new chapter of expansion and are looking for a Reservations Manager to help navigate this next phase of growth.
POSITION SUMMARY:
Are you a creative, “get-it-done” kind of team member who loves to make an impact?
If so, our team at BANGTEL wants you to be our Remote Reservations Manager. In this key role, you will oversee the guest services department, working with our boots-on-the-ground team members in all our markets and ensuring guest satisfaction. You will work with the owners to keep everything running smoothly and contribute to the future growth. This role is perfect for you if you are guest experience focused and love to perfect the details.
As our Reservations Manager at BANGTEL , you will shape the guest experience from start to finish.
What’s in it for you?
This role offers opportunities for growth, performance-based bonuses, and commissions—making it more than just a job but an exciting career path. You'll work with a team dedicated to bringing joy to guests while fostering a supportive and thriving community
Ready to join us?
Apply today to become part of our continued success story.
RESPONSIBILITIES:
- Oversee the entire BANGTEL guest experience, from inquiries and sales to check-out and post-stay engagement.
- Manage and schedule cleaners and maintenance teams to ensure property upkeep across all locations.
- Collaborate with company owners to implement and execute strategic goals and vision.
- Lead and manage the guest services team, holding team members accountable while promoting a culture of excellence.
- Act as a liaison between operations and guest services to optimize all aspects of the bachelorette experience.
- Create and manage content for social media and marketing.
- Oversee pricing and listing optimization.
QUALIFICATIONS:
- Experience: Minimum 2 years experience in STR/ Vacation rentals with hands-on expertise in Airbnb, VRBO, and PMS platforms.
- Customer Service Expertise: You know how to juggle multiple tasks in a fast-paced environment, always with a smile and a solution.
- Excellent communication skills, both written and verbal.
- Strategic Thinking: You're a problem-solver who sees the big picture but can zoom in on the details when needed.
COMPENSATION & BENEFITS:
Annual Salary: $50,000 - $55,000/ annual
Bonus: Eligibility for performance-based raises, bonuses, and commissions in business growth. A healthcare stipend is negotiable.
Schedule: Regular business hours, with flexibility for on-call shifts, including after-hours and weekends.