Description
COMPANY OVERVIEW:
We had a vision but couldn’t find it, so we created it. That’s the spirit behind BANGTEL.
What We Do
At BANGTEL, we specialize in bachelorette-focused short-term rentals (STR) in Chicago, Grand Rapids, and Palm Springs and have been designing fun, unique, and memorable stays since 2012. Initially managing a portfolio of over 35 homes, we’ve now sharpened our focus to cater exclusively to bachelorette groups with full-service concierge. We're proud to have successfully created a buzz in the industry by drawing on our unique design, efficient management systems, and the experienced teams and protocols we've developed over the past 13 years.
Who We Are
Our team is driven and dedicated, prioritizing the well-being of both our employees and guests while continuously striving for improvement. Our core values guide everything we do:
- Creating Inspirational Spaces: We love to dream, create, and curate fun, unique, and bold spaces that fuel a loving, inviting, and memorable stay. Bringing joy to our guests is our #1 priority.
- Bachelorette-focused: Everything is tailored to the bachelorette experience, ensuring we cater to their needs with the utmost attention, kindness, and generosity.
- Unparalleled Customer Service: Our extreme hospitality and customer service ensures a 5/5 customer rating with every guest stay.
- Sustainability: We believe in restoring architecturally interesting spaces, using eco-friendly products, and sourcing unique, pre-owned, one-of-a-kind items whenever possible.
POSITION SUMMARY:
As our Vacation Rental Reservations & Concierge Sales Associate, you’ll handle inquiries, manage bookings, and assist guests in selecting the right rental for their stay as well as handling upcharges and concierge package items. This role requires strong communication skills, attention to detail, and the ability to provide accurate information to help guests make informed decisions. You’ll work closely with our team to ensure smooth reservation processes and positive guest experiences.
Our ideal applicant knows how to deliver top-notch service and make our guests bachelorette stay dreams a reality. If you’re a people person with a knack for details and a love for helping others, this could be the perfect role for you! This role is Commission based and part time.
RESPONSIBILITIES:
- Guest Inquiries: Respond promptly to phone, email, and online inquiries about available vacation rentals, pricing, amenities, and policies.
- Reservations: Manage bookings through our reservation system, confirming dates, property details, and guest requirements.
- Property Knowledge: Maintain in-depth knowledge of all vacation rental properties to provide accurate recommendations and assist guests in choosing their ideal accommodation.
- Upselling & Cross-Selling: Identify opportunities to enhance guest experiences through add-ons, special services, or alternative accommodations.
- Concierge Packages: Skills in compiling and promoting packages is a plus. Reaching out to community members, neighbors, and potential partners is a must to form partnership agreements and outstanding options for our guests.
- Customer Service: Handle guest questions, special requests, and any concerns with a positive, solutions-focused approach.
- Administrative Support: Update guest information, process payments, and maintain organized records for each reservation.
QUALIFICATIONS:
- 2 years of experience in reservation sales is required, preferably within the vacation rental or hotel industry.
- You’re detail-oriented, thorough with booking details, and enjoy staying organized.
- Comfortable using reservation software, CRM systems, and other online platforms.
- Clear, professional, and friendly in communication, whether on the phone or via email.
- Able to think on your feet and easily resolve guest inquiries or challenges.
- Flexible with scheduling, including weekends, evenings, and holidays during busy seasons.
- Must work weekends and assigned holidays. The current schedule will include a weekend day, Monday, and a 3rd day assigned as deemed for business demands.
COMPENSATION & BENEFITS:
- This is not a full time position and is contract based.
- 10% of each booking, upsell, and package commission will be paid out.
- $40,000 - $60,000 OTE - Commission only