Description
COMPANY OVERVIEW:
BANGTEL is a short-term rental and hospitality brand known for its playful, design-driven spaces that combine luxury with creativity. Unlike standard vacation rentals, BANGTEL properties are styled with bold interiors, artistic details, and unique amenities that make them stand out for groups, events, and memorable getaways.
The company positions itself as more than just a place to stay—it’s about creating immersive experiences. Guests often describe BANGTEL homes as “Instagram-ready,” with photo-worthy backdrops, curated décor, and amenities tailored for everything from bachelorette weekends to family retreats.
What We Do
Based in Chicago, Palm Springs, and Michigan, BANGTEL has been hosting memorable stays since 2013. Initially managing a portfolio of over 35 homes, we’ve now sharpened our focus to cater to larger groups focusing on the entire experience of a stay. We're proud to have successfully created a buzz in the industry by drawing on our unique design, efficient management systems, and the experienced teams and protocols we've developed over the past 13 years.
Who We Are
The BANGTEL team is driven and dedicated, prioritizing the well-being of both our employees and guests while continuously striving for improvement. Our core values guide everything we do:
- Creating Inspirational Spaces: BANGTEL dreams, creates, and curates fun, unique, and bold spaces that fuel a loving, inviting, and memorable stay. Bringing joy to our guests is our #1 priority.
- Guest-focused: Everything is tailored to the guest experience, ensuring we cater to their needs with the utmost attention, kindness, and generosity.
- Unparalleled Customer Service: Our extreme hospitality and customer service ensures a 5/5 customer rating with every guest stay.
- Sustainability: We believe in restoring architecturally interesting spaces, using eco-friendly products, and sourcing unique,one-of-a-kind items whenever possible.
BANGTEL has entered an exciting new chapter of expansion and are looking for a Reservations Sales Agent to help us navigate this next phase of growth.
POSITION SUMMARY:
As our BANGTEL Vacation Rental Reservations Agent, you’ll handle inquiries, manage bookings, and assist guests in selecting the right rental for their stay as well as handling upcharges and concierge package items. This role requires strong communication skills, attention to detail, and the ability to provide accurate information to help guests make informed decisions. You’ll work closely with our team to ensure smooth reservation processes and positive guest experiences.
Our ideal applicant knows how to deliver top-notch Sales service, successfully book reservations, and make our guests’ stay dreams a reality. If you’re a people person with a knack for details and a love for helping others, this could be the perfect role for you!
As our Reservations Agent, you will shape the guest experience from start to finish.
What’s in it for you?
This role offers opportunities for growth —making it more than just a job but an exciting career path. You'll work with a team dedicated to bringing joy to guests while fostering a supportive and thriving community for staff.
Ready to join us?
Apply today to become part of our continued success story.
RESPONSIBILITIES:
- Guest Inquiries: Respond promptly to phone, email, and online inquiries about available vacation rentals, pricing, amenities, and policies.
- Reservations: Manage bookings through our reservation system, confirming dates, property details, and guest requirements.
- Property Knowledge: Maintain in-depth knowledge of all vacation rental properties to provide accurate recommendations and assist guests in choosing their ideal accommodation.
- Upselling & Cross-Selling: Identify opportunities to enhance guest experiences through add-ons, special services, or alternative accommodations.
- Concierge Packages: Skills in compiling and promoting packages is a plus. Reaching out to community members, neighbors, and potential partners is a must to form partnership agreements and outstanding options for our guests.
- Customer Service: Handle guest questions, special requests, and any concerns with a positive, solutions-focused approach.
- Administrative Support: Update guest information, process payments, and maintain organized records for each reservation.
- Manage and schedule cleaners and maintenance teams to ensure property upkeep across all locations.
- Create engaging social media and email marketing content.
QUALIFICATIONS:
- A love for people and a drive to find the perfect accommodation for their stay.
- 2 Years of Sales Experience: Prior experience in STR/ Vacation rentals with hands-on expertise in Airbnb, VRBO, and PMS platforms (Hostaway experience would be preferred).
- Customer Service Expertise: You know how to juggle multiple tasks in a fast-paced environment, always with a smile and a solution.
- Operation and Systems Experience: You are organized and systems oriented, with knowledge in developing SOPs and workflows that improve efficiency and support scalability.
- Excellent communication skills, both written and verbal.
- Strategic Thinking: You're a problem-solver who sees the big picture but can zoom in on the details when needed.
- You’re detail-oriented, thorough with booking details, and enjoy staying organized.
- Comfortable using reservation software, CRM systems, and other online platforms.
- Able to think on your feet and easily resolve guest inquiries or challenges.
- Flexible with scheduling, including weekends, evenings, and holidays during busy seasons.
COMPENSATION & BENEFITS:
Salary: $18-30/hour depending on experience.
Time Needed: Part Time or Full Time opportunities available.
Bonus: A bonus commission will be paid out on sales goals that are hit.
Schedule: Flexible working hours, with some evenings and weekends needed.