Description
COMPANY OVERVIEW:
As a top-performing short-term rental hosting company with 75+ properties specializing in Airbnb, our mission is simple: to create stand-out guest experiences for everyone who comes to stay with us.
How are we doing that?
We prioritize people in everything we do. Because we’re people-centered, we strive to add value to our guests' lives by consistently providing beautiful, well-maintained spaces with superior customer service while offering our team a rewarding and positive work environment.
Our core values are:
★ Have Fun. This value is so important for remaining sane in the fast-paced world we live and work in. When you enjoy the people you work with and your environment, it’s so much easier to focus your passion on creating engaging content that will drive our brand forward.
★ Say Yes. If you have the space or a little extra time to help another teammate, say yes! No one should have to face a tough problem alone, so let's choose to help each other and make each other’s days a bit brighter.
★ Be Wrong. Mistakes are how we learn and improve. Five Star Bnb is a place where it’s okay to make mistakes, and we want to talk about them so the rest of the team can learn, too.
★ Embrace the Unexpected. We never know what we will encounter here on a daily basis, and that's okay! Together, we embrace whatever comes our way and combine our creativity to find the right solution.
★ Take pride. Take pride and ownership of our spaces and what we offer to our guests. Our team brings these spaces to life with careful craftsmanship and inspired minds, fueled by the anticipation of families reuniting, love igniting, friends gathering with laughter, and creating unforgettable memories. You'll be part of our big vision when you work with us as our Social Media Manager.
If you would like to learn more about us, please see our company page here: https://www.indeed.com/cmp/Five-Star-Mountain-Rentals.
POSITION SUMMARY:
Are you a natural planner who is passionate about leadership in the hospitality sector?
If so, this position allows you to see your strengths create tangible results while also opening doors for career growth.
As our Vacation Rental Listing Manager, you'll be pivotal in ensuring our day-to-day operations run smoothly, providing stand-out property management services to short-term rental hosts and taking pride in ensuring that our client's properties are well-maintained and guest-ready
Alongside our close-knit administrative team, you'll organize schedules, lead collaboratively, and work with another manager and two leads to handle daily logistics and property upkeep. Crucially, you'll also swiftly address and resolve guest concerns, ensuring every issue is met with a timely and effective solution. This role is critical to maintaining our standard of excellence and ensuring guest satisfaction at every turn.
What’s in it for you?
This job will offer you diversity throughout your day, from hands-on tasks to making strategic decisions. You will also enjoy the flexibility of working in stunning locations in and around Colorado Springs. Additionally, after six months, you may occasionally be asked to visit our rental properties in Florida, South Carolina, Breckenridge, and beyond.
RESPONSIBILITIES:
- Oversee day-to-day operations, ensuring exceptional guest experiences and smooth property functioning.
- Coordinate comprehensive scheduling for maintenance, cleaning, and guest services, maintaining up-to-date contractor information.
- Proactively address and resolve guest and client concerns to maintain satisfaction and high standards.
- Lead and manage rental assistants, overseeing customer service tasks, operational flow, and issue documentation.
- Forge strong, proactive relationships with clients, offering guidance and exceeding expectations with clear communication and problem-solving.
- Address property issues promptly, collaborate with vendors for quick resolution, and prioritize urgent matters.
- Collaborate closely with the operations team to enhance efficiency, sharing insights to improve services and achieve results.
- Overseeing and implementing contract terms with vendors, and serving as the primary liaison with vendor representatives.
QUALIFICATIONS:
- Bachelor's degree in a related field (Hospitality, Business, Real Estate, Communications) preferred.
- Strong problem-solving skills with the ability to work well under pressure.
- Excellent communication and interpersonal skills.
- Knowledge of Airbnb and property management platforms is a plus.
- Driver's license required.
- Smartphone is required, with a work laptop provided.
COMPENSATION & BENEFITS:
Annual Salary: $45,000 - $55,000 based on experience and achievement
Bonus: Bonuses will be awarded based on performance metrics
Benefits:
- Health, dental, and vision insurance and an FSA account are available after 90 days.
- 3 weeks of paid time off will accrue on an hourly basis.
- Professional development opportunities.
- Employee discounts on company-managed properties
Availability: This on-site full-time position requires Sunday availability. Occasionally, it will require participation in being on-call or coverage of a 2nd shift to support the management coverage during vacations and absences.