Vacation Rental Field Coordinator

COMPANY OVERVIEW:

Mill Pond Realty is a premier vacation rental management company located in the charming coastal town of Saugatuck, Michigan. With a passion for delivering exceptional guest experiences and top-tier property management, we have become a trusted name in the local hospitality industry. Our diverse portfolio of vacation rental properties—from cozy cottages to luxurious waterfront estates—is meticulously maintained to provide guests with a seamless and memorable stay. Our dedicated team works tirelessly to ensure each property is guest-ready, creating a true home-away-from-home experience for travelers.

At Mill Pond Realty, our success is built on a strong foundation of core values:

• Have Fun – We believe in maintaining balance and enjoying our work, even in a fast-paced environment.
• Say Yes – Teamwork is key. We step up to help one another whenever possible.
• Be Wrong – Mistakes are opportunities to learn and grow. We embrace them to improve together.
• Embrace the Unexpected – Every day brings new challenges, and we tackle them with creativity and flexibility.
• Take Pride – Our work matters. We take ownership of our spaces, ensuring every guest experience is exceptional.

By joining Mill Pond Realty, you’ll be part of a team that values collaboration, craftsmanship, and the joy of bringing people together in beautiful spaces. Learn more about us at millpondrealty.com.

POSITION SUMMARY:

Mill Pond Realty is seeking a detail-oriented and highly organized Vacation Rental Field Coordinator to join our dynamic team in Saugatuck, MI. In this role, you will be responsible for ensuring our vacation rental properties meet the highest standards of cleanliness, functionality, and guest readiness. Key duties include conducting detailed post-cleaning inspections, verifying that all supplies and amenities are stocked, and identifying any maintenance or repair needs. You will also play a critical role in coordinating with housekeeping and maintenance teams, ensuring efficient property turnovers, and addressing any on-site issues to maintain a seamless guest experience.

This position requires a proactive problem-solver with a keen eye for detail and strong communication skills. The Vacation Rental Field Coordinator will assist with guest check-ins and check-outs when needed, respond to urgent maintenance concerns, and oversee the replenishment of essential inventory. You will be expected to manage and update housekeeping and maintenance procedures, follow up on work orders, and collaborate with team members to resolve any issues promptly. If you thrive in a fast-paced environment and take pride in delivering top-tier guest experiences, we encourage you to apply and become a valued part of our team!

RESPONSIBILITIES:

• Property Inspections: Conduct detailed inspections of properties after cleaning to ensure quality standards are met. Address any issues with the cleaning team as needed.
• Guest Ready Preparation: Confirm that each property is fully equipped and in excellent condition for incoming guests, including verifying supplies, amenities, and functionality of appliances.
• Inventory & Supplies: Monitor and maintain stock levels of essential supplies, toiletries, and guest amenities. Replenish items as needed or coordinate with the cleaning team or management to ensure supplies are ordered.
• Notify Management to order Replacement Items: Identify and order replacement items for rental properties as necessary, including household essentials, decor, linens, and amenities to maintain a consistent guest experience. Then follow up to ensure these items are placed into use.
• Identifying Maintenance & Repairs: Conduct minor repairs as needed, such as fixing loose fixtures, replacing light bulbs, changing batteries. Escalate larger maintenance needs to the appropriate team members. If escalated to other team members, follow up to ensure it was fixed to the company's standards and is complete.
• Check-In/Check-Out Assistance: Support guest check-in and check-out processes when necessary, ensuring smooth and seamless transitions between guest stays.
• Team Coordination: Schedule and collaborate with the cleaning and maintenance teams to ensure efficient property turnover and resolve any issues identified during inspections. Reviewing before, during, and after pictures from cleaning or maintenance.
• Guest Assistance: Coordinate with the team to assist with any immediate needs or issues during a guest's stay, providing friendly and effective support to ensure a positive experience.
• Emergency Response: Be on call during your work day to address urgent guest issues or property maintenance needs as required.
• Procedures: Oversee Housekeeper and Maintenance procedures and update as needed.

QUALIFICATIONS:

• Previous management or leadership experience
• Previous experience in property management, hospitality, or a related field preferred
• Strong organizational skills and attention to detail
• Ability to work independently and manage time effectively
• Ability to troubleshoot issues
• Excellent communication skills for coordinating with team members and guests
• Reliable transportation and a valid driver's license
• Must be able to bend, lift, climb stairs, and complete cleaning tasks.
• Due to being in the hospitality industry, there is a need for flexibility to work weekends, holidays, and some evenings, as needed. One weekend day required.

COMPENSATION & BENEFITS:

Annual Salary: $40,000 - $44,000

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Retirement benefits or accounts

Schedule

• 9-6