Description
COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
Element Vacation Homes is currently seeking an organized, detail-oriented Vacation Planner to join our team. This position wears many hats including:
> Concierge/ Guest Services – pivotal to our success and sustainability, it goes without saying we need to be highly attentive to our guests needs, local knowledge, anticipating needs, working with ops teams for special occasions
> Reservations – extensive property knowledge, creating & adding to guest profiles, keeping response times low and conversion rates high
> Office Admin – lots of miscellaneous tasks such as data entry, imputing rates, auditing our listings, writing photo captions, sending out reports, and assisting in our month-end process
This is a pivotal role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
- Responding to guest's inquiries, emails, and messages with an emphasis on sense of urgency
- Keeping our property management system true & clean at all times by processing reservations, inquiries, owner stay requests, etc.
- Processing guest payments, sending payment requests, and late reminders
- Answer incoming phone lines
- Coordinate with appropriate vendors and personnel for all VIP, owner, and special request reservations to ensure they are 110% ready for arrival, no excuses
- Effectively communicating with the operations teams
- Inputting rates into the property management system
- Auditing our public listings for accuracy
- Proper reporting/ logging of all pertinent information
- Process & distribute arrival reports daily
- Accurate vendor scheduling to ensure nothing is missed
- Documenting our processes and checklists, building our SOP manual dubbed “The Play Book”
- Additional projects as requested
QUALIFICATIONS:
- Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
- Detail-oriented would be an understatement
- Excellent time management, communication & organizational skills – we have a deep appreciation for genuine hospitality which means ensuring no balls get dropped
- Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
- Team player – this is a startup, we all wear many hats
- Tech-savvy/ quick learner since we utilize various computer systems
- Vacation Rental/ Hotel/ hospitality experience (preferred)
- Local area knowledge (preferred) - ideal candidates will possess familiarity of the local area, its attractions & offerings
- Flexible schedule as our busy times fluctuate
COMPENSATION & BENEFITS:
Hourly Wage Range: $7 to $9 based on experience and achievement
Benefits:
- Generous vacation policy – after all, we’re in the vacation business!
- Competitive salary (50,000 - 78,000 PHP // 900-1,400 USD)
Schedule: Full Time/ 9 hour shift (1 hour break) 5 days per week