Description
COMPANY OVERVIEW:
Emerald Isle Realty, founded in 1962, has now enjoyed over 60 years of bringing families to our beautiful island and helping them create life-long vacation memories. This success is in no small part thanks to the dedication of our professional cleaners and quality assurance inspectors. Truly, we could not do this without you! You create the first impression our guests have of their long-awaited vacation home. The detail and care you put into your work will directly impact the safety, health, and comfort of each guest’s stay.
Emerald Isle Realty is known for our excellent reputation as the most elite vacation rental management company on the Crystal Coast. Emerald Isle Realty’s brand is renowned locally, statewide, and nationwide for our cleaning excellence and world class customer service, but we are equally proud to be known for treating everyone with kindness, and the highest ethical standards, starting with our team members.
We want to help you succeed in this position and in your future endeavors by increasing your knowledge of quality assurance inspecting, and giving you the skills to be efficient and confident in your work. The universal hospitality skills and professional development that Emerald Isle Realty will help you gain will in turn assist you in excelling in your career and as a member of our coastal community. We are always available for further education and mentoring as well, and love to see our seasonal team members become full-time family members when possible. Ours is a dynamic and ever-evolving industry, and Emerald Isle Realty is here to grow with you!
POSITION SUMMARY:
As a seasonal inspector, your days will be spent at our beautiful vacation rental properties inspecting the homes to ensure they meet or exceed our cleaning and property appearance standards, and thoroughly checking for any maintenance or housekeeping concerns. You will inspect homes after our professional housekeepers complete their work to ensure everything is perfect before the next family arrives, and put in household items to make sure everything is fresh and in perfect condition.
There will be days you will encounter homeowners and guests at properties, and help with anything they need to get their stay off to a great start. Many days you will meet with housekeepers at properties to help guide them in their work. Building great professional rapport with homeowners and housekeepers, as well as making personal connections with our short-term guests, is a huge part of the work you'll do, and hugely rewarding!
We focus on setting everyone up for success at every step of every day. This starts with ourselves, and extends to setting our housekeepers, our homeowners, our guests, and each member of the Housekeeping Department and of Emerald Isle Realty, up for success. The perfect candidates for this opportunity will have this at the forefront of their mind each day. They will also have truly extraordinary communication skills, and be accountable team members that are also able to work independently.
Quality assurance inspecting will also always involve some amount of cleaning. There will be times during your day-to-day when some amount of light cleaning will be needed. If you possess a passion for cleaning and inspecting, and helping others, you'll truly enjoy your work.
The primary schedule for this position is Saturday-Sunday each week, from 9am - 5pm until Memorial Day Weekend. From Memorial Day weekend until approximately the end of October (depending on number of reservations) the schedule is Saturday-Sunday each week, from 8am - 6pm. Weekday work is not required or expected, but we will have weekday scheduling available some weeks, and would love to have you if have that availability!
RESPONSIBILITIES:
- Communicate effectively by phone and in person with owners, guests, co-workers, and housekeepers
- Inspect rental properties to ensure that the level of cleanliness meets or exceeds Emerald Isle Realty standards
- Enforce Standard Unit Appearance
- Replace household items in rental units and submit necessary documentation for billing
- Report any damages and maintenance or housekeeping concerns for rental properties
- Ensure that rental properties are secured
- Assist with making beds in rental properties when needed
- Other duties as assigned
QUALIFICATIONS:
- Strong guest-service orientation and skills
- Strong sense of hospitality for all people
- Ability to communicate effectively both orally and in written communication
- Ability to prioritize
- Ability to work independently and as part of a team
- Extremely conscious of details and surroundings
- Must be dependable and available to work assigned schedule
- Must have dependable transportation
- Must be able to work weekends
- Thrive in a fast-paced, demanding environment
- Have a smart phone and be technology fluent
COMPENSATION & BENEFITS:
Hourly Rate: $15.00 - $16.00
Benefits:
- Commuting/travel assistance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules