Description
About Lodgeur
Lodgeur provides stylish, furnished apartments for short- and medium-term stays. We operate in the United States, where most apartments are rented completely unfurnished and require a 12-month lease—even for people who only need housing for a few weeks or months.
Our apartments come fully furnished and ready to live in, with kitchens, fast Wi-Fi, comfortable beds, and professional housekeeping. Guests can book a Lodgeur apartment just like they would a hotel—online, in minutes, with instant confirmation. It’s as easy to book as a hotel, but with the comfort of a home—and unlike most Airbnb listings, Lodgeur is professionally operated and consistently reliable.
We serve business travelers, medical patients, relocating families, and others who need a temporary home. Since 2019, we’ve hosted 11,000+ guests and earned 2,000+ five-star reviews. We’re doubling in size this year and growing our team to support that growth.
The Role
As a Sales & Guest Services Associate, you’ll be the first point of contact for our guests—answering questions, helping them book, and resolving issues. You’ll also support our operations team with tasks like coordinating cleanings, setting up new properties, and tracking supplies.
This is a remote role, and you’ll work closely with our U.S.-based Head of Sales & Service or General Manager. You’ll use tools like our CRM, property management system, and messaging platforms to stay connected with the team and guests.
This is a fast-paced role where no two days are the same. Over time, you’ll have the chance to take on more responsibility and grow within the company.
Key Responsibilities
Sales
- Respond to inbound sales inquiries received via phone, email, online chat, and SMS
- Log guest information in our CRM and follow up through their preferred channel
- Create quotes for guests to book online—or manually create reservations when needed
- Help match guests with the right apartment based on their needs and stay dates
- Contact local companies, hospitals, and other organizations to promote Lodgeur’s housing solutions
- Research local competitors and suggest improvements to pricing, service, or listings
Guest Services
- Provide fast, friendly support to current and future guests
- Help with check-in issues, payment problems, and apartment access
- Spot and flag suspicious activity like declined payments or risky bookings
- Upsell early check-in, late check-out, and other extras when available
- Ask guests for reviews and respond to feedback in a helpful, professional tone
- Keep our guest-facing Help Center and internal SOP playbook up to date
- Escalate complex or urgent issues when needed
Operations & Cleaning
- Schedule cleanings and communicate with housekeepers
- Review cleaning photos and checklists to make sure apartments are guest-ready
- Track and report maintenance issues or missing items
- Monitor status of keys, open maintenance issues, and inventory levels
- Place orders for supplies when needed
New Property Setup
- Help prepare new apartments for guest stays
- Place and track orders for supplies, furniture, and equipment
- Follow up with vendors and update order status in our systems (e.g., delivered, delayed)
- Coordinate with the Ops team and photographer to schedule apartment photo shoots
- Create and update property listings in our systems and on platforms like Airbnb
- Set up new properties in our other tools, such as housekeeping and pricing platforms
Admin & Reporting
- Follow up on unpaid reservations or guest balances
- Adjust pricing in our pricing software
- Help with reporting and light bookkeeping
- Assist the General Manager and founders with ad hoc projects
About You
- You’re conscientious—you double-check your work and keep things organized
- You’re detail-oriented and follow through on what you say you’ll do
- You’re adaptable, even when things change quickly or unexpectedly
- You’re friendly and confident on the phone—not afraid to call guests or vendors
- You speak and write excellent English
- You’re comfortable working with U.S.-based customers, including upset or high-stress guests
- You’re tech-savvy and quick to learn new apps and systems
- You’re reliable—your team can count on you
- You’re looking for a long-term role with a growing company
- Bonus: You speak Spanish fluently (not required but helpful)
Tools You’ll Use
You don’t need experience with these, but you should be excited to learn:
- Track (Property Management System) and Pulse (CRM)
- Breezeway (cleaning coordination) and Keycafe (key tracking)
- Autohost (guest screening) and Pricelabs (pricing tool)
- Google Drive, Gmail, QuickBooks, Slack, OpenPhone, Airtable, Notion, ChatGPT
- Booking platforms: Airbnb, Booking.com, Vrbo, Expedia, and our own website
COMPENSATION & BENEFITS:
Hourly Rate: $9.00 - $14.00