Description
COMPANY OVERVIEW:
Coastal Vacation Properties is the Premier Vacation Property Management Company in Fort Myers Beach. A family-owned business, we’ve become successful by personalizing our guests' needs. We offer competitive wages, bonus opportunities, and paid time off.
For over 25 years, we have managed preferred vacation rental homes of all sizes, from condos to large multi-family luxury beach homes. Our success is in prioritizing our guests' experience and working diligently to grow our vacation rental homeowners' businesses with professionalism, relationship building, and effective marketing.
POSITION SUMMARY:
As our Vacation Rental Reservations Sales, you’ll handle inquiries, manage bookings, and assist guests in selecting the right rental for their stay. This role requires strong communication skills, attention to detail, and the ability to provide accurate information to help guests make informed decisions. You’ll work closely with our team to ensure smooth reservation processes and positive guest experiences. Our ideal applicant knows how to deliver top-notch service and make vacation dreams a reality. If you’re a people person with a knack for details and a love for helping others, this could be the perfect role for you!
RESPONSIBILITIES:
- Guest Inquiries: Respond promptly to phone, email, and online inquiries about available vacation rentals, pricing, amenities, and policies.
- Reservations: Manage bookings through our reservation system, confirming dates, property details, and guest requirements.
- Property Knowledge: Maintain in-depth knowledge of all vacation rental properties to provide accurate recommendations and assist guests in choosing their ideal accommodation.
- Upselling & Cross-Selling: Identify opportunities to enhance guest experiences through add-ons, special services, or alternative accommodations.
- Customer Service: Handle guest questions, special requests, and any concerns with a positive, solutions-focused approach.
- Administrative Support: Update guest information, process payments, and maintain organized records for each reservation.
QUALIFICATIONS:
- Experience in reservation sales is required, preferably within the vacation rental industry.
- You’re detail-oriented, thorough with booking details, and enjoy staying organized.
- Comfortable using reservation software, CRM systems, and other online platforms.
- Clear, professional, and friendly in communication, whether on the phone or via email.
- Able to think on your feet and resolve guest inquiries or challenges with ease.
- Flexible with scheduling, including weekends, evenings, and holidays during busy seasons.
- Bilingual skills are a plus.
- Must work weekends and assigned holidays. The current schedule will include a weekend day, Monday, and a 3rd day assigned as deemed for business demands.
COMPENSATION & BENEFITS:
Hourly: $18.00 - $21.00 + commission
Bonus Details: Individual and team bonus opportunities for securing direct bookings and achieving booking goals.
Benefits & Perks:
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules