Description
COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
Element Vacation Homes is currently seeking an organized, detail-oriented Reservations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:
> Listings – Managing the onboarding of new properties, the final copy and photographs of each home, basically the overall look, feel and quality of the published listings
> Reservations – Maintain low response times by promptly addressing inquiries and calls, liaising with operations to guarantee that properties are prepared, guests are informed about their stay, and payments are processed timely
> Analysis – Analyze and derive insights from reservation patterns, promotional campaigns, market segments, and distribution channels to inform strategic decisions
This is a pivotal ground-floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
- Oversee daily reservation processes, including inventory management, group bookings, special events, and occupancy goals, along with system management, budgeting, and forecasting
- Direct daily operations of the reservations department, ensuring effective coordination across various departments
- Manage and communicate information regarding occupancy, promotions, special reservation procedures, reservation issues, and special events
- Complete ownership of listings including routine auditing * Fair warning: our standards are pretty high
- Assist in recruitment, training, and support of a diverse team
- Coordinate VIP, owner, and media bookings to ensure exceptional guest experiences upon arrival
- Manage the onboarding and offboarding of properties, including listing creation and coordination with operations
- Conduct guest pre-arrival and post-departure calls
- Develop statistical models and analyze trends to improve organizational efficiency
- Possess strong selling skills & coach team members on sales techniques
- Ensure accurate reporting and logging of relevant information
- Schedule and supervise reservation team members
- Participate in after-hours MOD duties and attend required meetings
- Address emergencies and guest issues promptly and effectively
- Actively respond to and manage online feedback and reviews
- Undertake additional analysis and related projects as requested
QUALIFICATIONS:
- Proven leadership, capable of leading and inspiring a diverse team
- Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
- Team player – this is a startup, we all wear many hats
- Superior time management, communication, and organization
- Progressive marketing, reservations, revenue management background – after all, you’ll be playing a pivotal role
- Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
- Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
- Meticulous attention to detail
- Vacation rental/ hotel experience (preferred) – ideal candidates will possess familiarity of the hotel and/ or vacation rental industry
- Local area knowledge (preferred) - ideal candidates will possess familiarity of the local area, its attractions & offerings
- Reliable transportation & flexible schedule including holidays
COMPENSATION & BENEFITS:
Annual Salary: $45,000 to $55,000 based on experience and achievement
Benefits:
- Competitive salary
- Generous vacation policy – after all, we’re in the vacation business!
- Casual Dress
- Mac Workstation
- Happy Hours
- Paid Day off on your birthday for quarterly volunteer work
- Universal Annual Pass
- Fun work environment
Schedule: Regular working hours with flexibility to work overtime and holidays as needed.
Become a team member if you live by the startup mentality and are diligent, thorough, and eager to contribute to our collective success.