Description
COMPANY OVERVIEW:
Florida Vacation Connection has been an industry leader in vacation rentals since 1994. Across the scenic locales of Longboat Key, Lido Key, and St. Armand's, our company is known for creating dream vacations, being a home away from home for snowbirds, and building a legacy of excellence through personalized service.
Why Join Florida Vacation Connection?
- Enduring Satisfaction: Decades of experience have honed our ability to deliver unforgettable vacations.
- Rooted Local Expertise: We offer a blend of local authenticity and global charm, perfect for those who want to experience the best of the Florida coast.
- Prestigious Properties: Our portfolio boasts beautiful properties that reflect our high standards.
- Hands-On Leadership: Under Michele Knuese's guidance, our team thrives in a friendly environment that strikes a balance between hard work and growth. We're happy to say that our employees tend to stay for more than fifteen years—a testament to our easy-going and supportive company culture!
What's in it for You:
Join our team at Florida Vacation Connection, where teamwork and support are at the heart of everything we do. We value dedication, foster growth, and recognize hard work to achieve success together. Our reputable vacation rental and property management firm offers you a consistent workflow in a welcoming environment with the chance to build lasting work relationships.
Get to know us!
POSITION SUMMARY:
As our Reservations Agent at Florida Vacation Connection, you are the first point of contact and our resident expert in making vacation dreams come true.
Your role is to pair guests with the perfect property, customizing each experience to their needs. During their stay, you will be their guide for all things Florida Vacation Connection. With your stand-out customer service skills, you'll address inquiries and ensure seamless stays as the friendly and knowledgeable voice behind our brand.
This role is an excellent match if you are organized, have demonstrated sales and customer service skills, and seek a stable, long-term position that values excellence.
Apply today to discover a career with us and become part of our continued success story.
RESPONSIBILITIES:
- Handle all aspects of the booking process, from initial contact to post-stay follow-up, ensuring a perfect match between guests and properties.
- Gain in-depth knowledge of our properties to provide tailored recommendations to guests.
- Assist with the management of rental and guest contracts, ensuring smooth operations.
- Foster lasting relationships with homeowners and guests, aiming for high satisfaction and repeat business.
- Deliver outstanding customer service, resolving issues promptly and exceeding expectations.
- Work closely with the Operations team to prepare properties for guest arrivals and address any in-stay concerns.
QUALIFICATIONS:
- Vacation rental experience (minimum two years required).
- Proven sales abilities and meticulous organizational skills, with a detail-oriented approach.
- Strong computer skills, including Excel, and familiarity with property management software such as Track and Breezeway; adept at learning new technologies.
- A track record of outstanding customer service, aiming for guest satisfaction and loyalty.
- Local knowledge of Longboat Key, Lido Key, and St. Armand’s area is preferred.
- Exceptional verbal and written skills, with an outgoing personality to engage effectively with guests and team members.
- A high school diploma (or equivalent) is required, as well as a valid driver’s license and a clean background check.
COMPENSATION & BENEFITS:
Annual Salary: Up to $40,500 based on experience and achievement
Bonus: Bonus opportunities available after six months of employment with OTE $4,000
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health Insurance
- Dental Insurance
- Vision Insurance