Railey Vacations
November 18, 2023
McHenry, Maryland
Job Type
Hourly Wage: $13.50 - $14.50 per hour based on experience and achievement



The Story Behind The Legacy

Visionary Nancy Railey, a member of Deep Creek Lake’s pioneering family, founded Railey Vacations in the 1980s as a safe and secure way for homeowners to generate revenue from their vacation homes.

As the business has grown, so have the services it provides. Besides providing property management, marketing, and reservation services to homeowners, Railey Vacations also includes wedding planning and coordination services at beautiful Deep Creek Lake venues, as well as being Deep Creek's #1 Real Estate Brokerage for those seeking a permanent lake lifestyle.

Employees enjoy working here because of the deep sense of community. We invite you to join Railey Vacations and become part of a team of visionaries who are constantly evolving while bringing decades of experience and wisdom to the table.

The legacy continues….


Ready to be the smiling face and welcoming voice that greets our guests?

As our Reservations Agent, you’ll be the one to kickstart memorable stays and ensure exceptional experiences with your positive and conscientious attitude. In this role, you need to be able to professionally manage and prioritize daily correspondence, such as answering calls, responding to emails, or following up with guests regarding their Railey experience.

We also need someone who is precise and accurate in their work, ensuring that customer files are up to date with all the information we need for their reservation to run smoothly.

In addition, you'll also be responsible for being the local area expert, ensuring that guests have the most enjoyable stay by listening to and providing suggestions about the area.

So, if you have a touch of perfectionism, love the Deer Creek area and want to work in a friendly work environment with excellent benefits plus a bonus opportunity, we invite you to apply today.


  • Answer inquiries by phone/email/webchats to address questions and help guests find a vacation home that fits their needs
  • Professionally perform outbound calling, including follow-ups and reminders, check voicemails and make return calls
  • Assist guests with existing reservations
  • Maintain customer service flow and verify that all guest information is up-to-date
  • Provide information & make recommendations to guests about local attractions, activities, restaurants and more
  • Effectively communicate with the Housekeeping & Maintenance Department about their daily schedule, changes and additions
  • Professionally perform outbound calling, including follow-ups and reminders
  • Resolve guest issues by assisting guests to the best of your ability and transferring to the correct departments as necessary.


  • Ability to use email and booking software
  • Familiarity with properties, amenities, owners, and policies
  • Abide by company policies, procedures, and guidelines


Hourly Wage: $13.50 - $14.50 per hour based on experience and achievement

Bonus: Based on hitting company targets and goals


  • Paid time off, such as PTO, sick days, and vacation days
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Retirement benefits or accounts
  • Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
  • Long-term disability insurance
  • Short-term disability insurance
  • Wellness programs
  • Employee recognition programs
  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: Must be available to work some holidays and weekends, as well as the after-hours emergency schedule.