Description
COMPANY OVERVIEW:
Southern Belle Vacation Rentals is a premier provider of vacation rental properties in the charming city of Savannah, Georgia. With a diverse portfolio of beautifully appointed homes and apartments, Southern Belle Vacation Rentals offers guests the perfect accommodations for their Savannah getaway. From historic mansions to modern condos, each property is carefully selected and meticulously maintained to ensure a comfortable and memorable stay.
As a locally-owned and operated company, Southern Belle Vacation Rentals takes pride in delivering exceptional guest services. Their knowledgeable and friendly staff is dedicated to making every guest's experience in Savannah truly unforgettable. With a deep passion for the city's rich history, vibrant culture, and stunning architecture, the team at Southern Belle Vacation Rentals is committed to helping guests discover the very best of Savannah.
POSITION SUMMARY:
Savannah, GA & Tybee Island – Local Applicants Only (within 45 minutes of Savannah, GA)
Southern Belle Vacation Rentals is seeking an experienced Reservationist to join our team in Savannah, GA. The ideal candidate will possess a strong background in vacation rental guest services and reservations, coupled with excellent communication and interpersonal skills. As a Reservationist, you will play a crucial role in ensuring the smooth operation of our reservation process and delivering exceptional customer service to our valued guests.
The successful candidate will demonstrate a keen ability to efficiently handle incoming calls, assist with reservations, confirmations, and maintenance requests, while providing accurate and helpful information to guests. You will be expected to maintain a comprehensive knowledge of Savannah and Tybee events, activities, and dining options to better assist our guests in planning their perfect vacation. The Reservationist must possess a natural aptitude for problem-solving and be able to handle guest issues and complaints with empathy and a focus on guest satisfaction. Our team has developed a strong reputation for listening to our customers and exceeding their expectations again and again.
RESPONSIBILITIES:
- Answer incoming calls and assist with reservations, confirmations, maintenance requests, and questions.
- Sell, process and enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current Savannah and Tybee events, activities, hours of operation as well as dining options currently available.
- Provide guests with appropriate property information, directions to the properties, while up-selling when appropriate.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
- Use supervisor support when necessary.
- Post charges to guest accounts as designated.
- Other duties as assigned.
QUALIFICATIONS:
- Previous vacation rental guest service and reservations experience is required.
- Excellent written and oral communication skills required.
- Positive interpersonal skills required.
- Excellent computer and typing skills are required.
- Previous call-center experience preferred.
- Excellent listening and comprehension skills required.
- High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred.
- Must speak fluent English. Other languages preferred.
COMPENSATION & BENEFITS:
Hourly Rate: $22 an hour
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Health, Dental and Vision insurance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules