Description
COMPANY OVERVIEW:
At Blue Gems Group, this isn't just a mantra—it's a guiding principle. We believe in making every day, every moment, and every experience counts for our guests, homeowners, and especially our team members.
We are a collective with a clear vision. Our mission isn't just to provide a space-it's about creating an atmosphere. From cozy vacation rentals to bustling hotels and cherished family residences, we are dedicated to ensuring each property stands as a haven of comfort, cleanliness, and hospitality.
What makes us different?
It's the people. Our team is the key to our success. The attention to detail, the unwavering dedication, and the pride in providing pristine spaces are what sets us apart. We value the heart and soul that every individual brings to our group, celebrating the spirit of commitment and excellence.
Ready to be a part of something special? Join us.
POSITION SUMMARY:
As our Part-time Guest Relations Specialist, you’ll be essential in ensuring guest happiness and unforgettable memories. We're an established company with a reputation for success – and we're excited for you to be part of our continued growth.
With us, you’ll enjoy a consistent workload. That means you can expect to get into a routine with clear guidelines. Reporting to the Property Manager, you'll be the main point of contact for guests staying at our luxurious properties. You’ll answer questions, address concerns, and make sure their vacation is one they’ll look back on fondly.
Our ideal candidate? Someone patient and relaxed, a real team player who loves working at a steady pace and values clear guidelines. This is your dream job if you are passionate about ensuring a smooth guest experience and enjoy working with cooperative and supportive staff.
This is a part-time, overnight, weekend position.
RESPONSIBILITIES:
- Serve as our primary liaison for guests, ensuring their needs are met promptly and able to troubleshoot any issues that may arise.
- Prioritize guest satisfaction, swiftly addressing and resolving any concerns and escalating less than optimal experiences to management.
- Monitor and respond to guest reviews—document feedback to enhance our service offerings.
- Assist with processing refunds, guest damages, and Airbnb support cases.
- Inspect housekeeper photos daily to ensure quality turnovers and a guest-ready home. Coordinate with the maintenance, vendors, or team to provide a positive guest experience.
- Provide comprehensive details about the property, nearby attractions, and dining recommendations.
- Regularly offer “orphan” or gap nights to guests to encourage a longer stay.
- Additional administrative tasks to optimize "back of house" duties, such as recording and logging details of cleaning/ maintenance reports and managing and ordering home inventory.
QUALIFICATIONS:
- Previous experience in guest relations, guest experience, or a similar role in hospitality is required.
- Experience with OTAs, such as Airbnb, and the ability to understand and navigate policies is highly desired.
- Knowledge of local attractions and amenities to assist guests in making the most of their stay is needed.
- Exceptional interpersonal and communication skills, with the ability to engage with guests professionally and courteously.
- Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
- Fluency in English.
- Must be able to work weekends.
COMPENSATION & BENEFITS:
Monthly Wage: $500 - $1200 USD based on experience and achievement
Bonus: Quarterly bonuses awarded
Benefits:
- Paid time off, such as PTO, sickdays, and vacation days