Description
COMPANY OVERVIEW:
Be a part of our dynamic team that offers guests and property owners unique spaces, heartfelt hospitality, and top-notch service. Focusing on properties located primarily on picturesque Okaloosa Island, we are proud leaders in short-term rental management, dedicated to upholding the highest standards of hospitality and professionalism.
Why Join Us?
With us, you will have the opportunity to embark on a stellar career and benefit from:
- Commitment to Excellence
- Team Collaboration
- Opportunities for Growth
- Work-Life Balance
- Passionate Leadership
Keep reading to learn more about this exciting role, and then apply to join our stand-out team, where we put our heart and soul into everything we do - and it shows.
POSITION SUMMARY:
This opportunity is perfect for you if you've been looking for a job that offers stability, a supportive team, and clear tasks that will drive your daily success.
In the position of Remote Guest Experience Manager, it's your responsibility to provide an exceptional guest experience from beginning to end, resulting in five-star reviews.
A Typical Day:
As our primary point of contact, you’ll engage with our guests before, during, and after their stay from your home office (or wherever you are that day). You’ll promptly, professionally, and accurately address inquiries, handling task management through our software. We’ll also depend on you to coordinate with our cleaning staff to make sure that our properties are cleaned to our highest standards and ready to welcome the next guests.
The rest of your time will be spent providing administrative support, including scheduling meetings, managing data, and maintaining files.
Why It's a Great Fit:
This role is tailor-made for you if you’re a detail-oriented person who likes to ensure things are running smoothly (the kind of person friends can rely on to plan and have all the details taken care of). You'll enjoy this remote position if you enjoy the flexibility of working from home and are also looking for a cooperative and supportive team environment where you’re appreciated for the dedication you bring to the role each day.
To advance your career in hospitality and property management, apply today.
RESPONSIBILITIES:
- Guest Interaction: Serve as the primary point of contact for guests, addressing inquiries, concerns, and special requests promptly and professionally in writing and resolving any issues that arise.
- Review Management: Actively work towards maintaining our standard of 5-star reviews by managing feedback loops and implementing strategies for service improvement based on guest suggestions by creating tasks in one of our softwares, Breezeway
- Team Coordination: Work effectively with the Maintenance, Inspection and Cleaning teams to ensure all guest needs are addressed promptly and efficiently, enhancing the overall guest experience.
- Tool and Software Proficiency: Utilize the tools and software provided to track guest interactions, manage schedules, and maintain records. Ensure all information is up-to-date and accessible.
QUALIFICATIONS:
- 1-2 years of experience in Vacation Rentals/ Hospitality, within the last 5 years
- Excellent Communication Skills: Strong verbal and written communication skills are essential. You must be able to convey information clearly and persuasively to both guests and team members.
- Reliable computer and WiFi with a back up
- Experience with Breezeway and Spreadsheets preferred
- Problem-Solving Abilities: Capable of handling unexpected situations and providing solutions that align with StellarDwellerʼs standards.
- Technologically Savvy: Comfortable using guest management software and tools to enhance service delivery and guest satisfaction.
- Self-starter: Able to work well independently in a remote working situation as well as lead and collaborate with your team.
Please note: We are specifically looking for individuals passionate about customer service who possess the right skills to manage guest experiences effectively. We encourage you to send us a short video that showcases your communication skills and enthusiasm for the role.
COMPENSATION & BENEFITS:
Hourly Wage: $8 - $10 per hour based on experience and achievement.
Schedule: Must be available during regular business hours, Easter Time Zone, USA, with the flexibility to work after hours and weekends as needed.