Description
COMPANY OVERVIEW:
Wheelhouse is a fintech platform for the $500B+ flex rental space.
Most specifically, we enable short & mid-length stay providers with 1 to 10,000+ listings to earn 20%+ more from their rental properties.
In 2021 & 2023, our platform was voted “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platform's low churn and rapidly growing ARPU.
In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue.
As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally.
We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth.
We’re experienced business & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team.
We’d be eager to say hello and learn more about you!
POSITION SUMMARY:
Wheelhouse is seeking a dynamic Account Manager to support our rapidly growing Enterprise customer base. The ideal candidate brings industry expertise, hands-on experience operating a pricing solution, and confidence in engaging with Revenue Management professionals.
We’re looking for someone who thrives in a fast-paced SaaS startup environment and has a track record of driving customer retention and growth. Given the role’s quota-carrying responsibilities, a strong background in sales is preferred.
Success in this role requires a solution-oriented mindset, the ability to identify customer needs and pain points, and the skill to effectively communicate insights to internal teams. The ideal candidate is a collaborative communicator, excels at working cross-functionally, and is always looking for ways to improve themselves, their team, and our company.
If you're passionate about delivering value, building strong customer relationships, and driving business growth, we’d love to hear from you!
RESPONSIBILITIES:
- You will work to directly manage our rapidly growing Enterprise customer base, owning a book of varying size property management companies.
- Develop strong, mutually beneficial relationships with customers.
- Work cross-functionality to represent the voice of our customers, driving projects that improve the customer success and experience.
- Find ways to drive engagement with harder to reach customers, empathizing with issues and finding viable paths forward.
- Effectively communicate product enhancements, best practices and relevant company updates for a fast evolving platform.
- Carry a revenue retention quota - illustrating the value our customers can derive by expanding their business with Wheelhouse
- Track and share your KPI’s; customer retention, satisfaction and revenue growth and you will report on performance and metrics at an executive level.
QUALIFICATIONS:
Requirements:
- 3-5+ Years in the Short Term Rental Industry
- 3-5 Years experience in a customer facing capacity, directly or indirectly responsible for retention
- Effective communicator with de-escalation skills
- Solution Oriented, proactive, and team player
Preferred:
- Revenue Management Experience
- Sales Experience, carrying a quota
- SaaS Start-Up Experience
- CRM / Reporting Familiarity
- Training / Support Experience
COMPENSATION & BENEFITS:
Annual On Track Earnings Range (OTE): $150,000 - $160,000 (combination of base + Bonus)
- Base Salary Range: $115,000 - $125,000
- Annual Target Bonus: $35,000 (measured and paid quarterly)
Benefits:
- Eligible to receive competitive option grants
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Wellness programs
- Telecommuting options
- Commuting/travel assistance
- Flexible work schedules