GetAway Vacations
Published
April 2, 2021
Location
Killington, Vermont
Category
Default  
Job Type

Description

Position Summary:

The Property Manager position will oversee Owner and Guest services. Including housekeeping, property, audits, and onboarding new properties to the rental program. We are looking for a team player that enjoys variety, helping where needed, and is ok wearing a few hats! The property manager will report to the owner of the company. This is not a typical 9-to-5 job, flexibility in your schedule is required in order to meet the needs of our owners and guests. The ideal candidate will be local to the Killington area (within 45 minutes), have extensive marketing, rental property management, and customer service experience.

Responsibilities:

  • On-Board's new owners and their properties to the rental program and all OTA’s
  • Audit all OTA listings to ensure that photos, amenities, and fees are correct.
  • Ensure that all OTA's have the correct mark-up for each property in our property management system
  • Audit and review all properties in Streamline to ensure all details are updated
  • Shoot photos and virtual tours of new and existing properties
  • Review and counter review all guest stays
  • Review guest feedback related to the standards of our properties and ensure resolution of issues
  • Work closely with guests to address their needs and provide conflict resolution when issues arise
  • Find solutions to guests concerns regarding property condition and requests in a timely manner to ensure guest satisfaction
  • Order and review pricing all housekeeping products, Linen deliveries, and par levels of all products and linens
  • The office is maintained and stocked according to company guidelines on a consistent basis
  • Manage housekeeping schedule including all owner and guest cleans.
  • Assist operation manager in directing housekeepers, inspectors and assist in managing the completion of all housekeeping/maintenance activities for condos and homes
  • Manage a team of housekeepers and schedule all cleans, check out cleans, and deep cleans
  • Schedule and perform arrival and departure inspections
  • Responsible that all properties are ready, prepped, correctly set up, and staged according to GetAway's standards for all guest and owner arrivals.
  • Write, update, improve and approve procedures including housekeeping
  • Establish and maintain strong working relationships with homeowners
  • Quick response time to all Owner/guest and team member’s emails, phone calls, and texts
  • Perform annual property audit and inspection of required inventory prepare recommendations, improvements, and replacement items for homeowners
  • Schedule and perform monthly inspections to ensure all properties meet or exceed GetAway Vacations standards
  • Maintain quantity and ensure the quality of inventory items in each property, replacing items as needed, and notifying and invoicing the homeowner
  • Communicate with owners regarding maintenance items and thoroughly document in streamline the cost and approval of such communications
  • Follow up with the homeowner as needed to ensure repairs are made and issues are resolved
  • Train new owners on the use of the owner portal, Owner X, how to block out Owner stays, non-paying guest of owners, and follows up on a regular basis
  • Verify billing for owner improvements and review owner statements to ensure all work orders and owner charges are accounted for and are correct
  • Review and approved monthly owner statements to ensure all reservations, work orders, and Owner charges are accounted for and documented properly
  • Submitting damage claims and following up until the issue has been resolved
  • Recruit and sign up new owners to the rental program
  • Coordinate installation and programming of all smart locks
  • Responsible for installation and maintenance of Wi-Fi in all properties
  • Reports reservation cancellations to office manager for accounting purposes
  • On-call - Being available 24/7 for guest support if such issues should arise (must be available by phone call or text message after hours)
  • Willingness and ability to work weekends and holidays as the business requires
  • Ensure all homeowners receive personalized attention and care and all guests have an amazing experience with GetAway Vacations
  • Providing exceptional customer service by responding quickly and courteously to guest/owner inquiries and service requests by taking prompt action to resolve problems and prevent repeat instances

 

The focus of this job is on achieving accurate and timely results that support established organizational standards. Drive, determination, and taking responsibility for assuring company policies and procedures are correctly followed are necessary qualities for successful job performance.

Qualifications:

  • Excellent verbal and written communication skills
  • Computer savvy, able to learn new software programs
  • Ability to work independently and as part of a team
  • Must be willing to undergo a background check and drug test
  • Must have a valid US drivers license and reliable vehicle
  • Detail orientated and strong problem-solving skills
  • Quick response time to emails, phone calls, and text messages (when out in the field, and in or out of the office)
  • Availability to work a varied schedule which will include holidays, weekends, overtime, and after-hours phone duties as needed

Compensation:

  • $40,000 - $44,000 annual salary based on experience

Benefits:

  • Health Insurance contribution
  • Paid Vacation after 1 year of employment
  • Laptop provided

 

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