Description
Company Overview
Create your ideal career with us at Juniper Holiday + Home.
Driven by a genuine love for hospitality, entrepreneurship, and real estate, we’re leading a movement towards a brighter, more inclusive future in hospitality. We operate across the picturesque Lake Michigan region, managing a collection of properties in coveted locations across Southwest Michigan and beyond.
Our mission: To make luxury vacation rentals and unparalleled service accessible to everyone.
Our Commitment: Luxury, for us, is more than a standard, it's a declaration of our dedication to excellence. Our commitment extends beyond our breathtaking designs and décor; it's about providing a new level of hospitality. With a focus on caring and attentive services, we ensure every moment with us is as enriching, relaxing, and carefree as possible.
Our Approach: We approach every day with innovation, drive, and dedication to providing unmatched service for our guests and homeowners. Together as a team, we’re proving that a centered and grounded business strategy isn't just possible but necessary to achieving success.
Your Career with Juniper Holiday + Home: Take the next step in your career, where your passion for hospitality, entrepreneurship, and real estate can flourish. With us, you'll be at the forefront of an industry revolution, championing a new era of luxury, service, and fulfillment.
Join us as we continue to build a place where vacation rental experiences aren’t just about offering stays but about creating spaces for stories worth telling.
Position Summary
The Property Manager will be the primary point of contact for our homeowners, ensuring their properties are managed to the highest standards. This role requires a strong focus on building and maintaining homeowner relationships, property oversight, and operational efficiency.
This position works closely with all departments to resolve guest and owner complaints. Responsibilities also include hands-on leadership and development of team members, as well as monitoring customer service with owners and guests in order to improve service standards and communications.
All duties and responsibilities of this position are always to be performed with exceptional care and genuine service while upholding Juniper Holiday + Home’s standards and culture at all times.
What You'll Do
Homeowner Relations
- Build and maintain strong, trust-based relationships with homeowners.
- Address homeowner inquiries, concerns, and requests promptly and professionally.
- Complete onboarding tasks for new properties.
Property Oversight
- Conduct regular property inspections to ensure quality, cleanliness, and adherence to company standards.
- Coordinate and oversee property turnovers, ensuring properties are prepared for incoming guests.
- Manage relationships with cleaning and maintenance vendors, ensuring quality service delivery.
- Monitor property inventory and ensure adequate supplies are maintained.
- Maintain a safe and clean work environment to ensure all policies are followed and enforced for outside agencies, including but not limited to DOL, EEOC, and OSHA.
Operational Management
- Provide ongoing direction, leadership, and support to the maintenance and housekeeping teams to manage activities directly related to making the overall customer experience exceptional.
- Manage, coach, and develop talent.
- Determine staffing requirements, finalize job descriptions, interview, select, hire, retain, and hold employees accountable.
- Ensure staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Schedule staff based on the needs of the department.
- Review payroll reports bi-weekly.
Vendor & Contractor Relations
- Manage relationships with external contractors and vendors to ensure quality of work.
- Coordinate vendor schedules.
Leadership & Professional Skills
- Demonstrate organizational savvy by understanding how organizations work and effectively navigating organizational structures and networks.
- Manage projects within timelines, company structures, and budgets for successful completion of assigned projects and tasks.
- Maintain composure and perspective under pressure.
- Develop team members by thoughtfully assigning tasks and responsibilities that challenge and strengthen individual skills.
Required Qualifications
- Valid Driver’s License and reliable transportation.
- High school diploma or GED.
- Previous experience in vacation rental, property management, hospitality, hotel operations, or a related service-focused industry.
- Proven ability to build and maintain strong relationships with homeowners, guests, vendors, and team members.
- Experience managing multiple projects, priorities, and deadlines while maintaining high service standards.
- Strong computer skills, including Microsoft Word, Excel, and hospitality software.
- Excellent communication skills.
- Ability to solve complex problems, select the most appropriate course of action, and understand others.
- Ability to work flexible hours; weekend work is required.
Compensation, Benefits & More
Compensation
- $60,000 - 80,000 annually based on previous experience
Bonus
- Not specified
Benefits
- Paid Time Off (PTO), sick days, and vacation days
- Health Insurance
- Dental Insurance
- Car Allowance
- Phone Stipend
Schedule
- Flexible schedule based on business needs
- Weekend work required
Job Type
- Full-Time
Location
- Union Pier, Michigan