Description
COMPANY OVERVIEW:
Create your ideal career with us at Juniper Holiday + Home
With a sincere passion for unreasonable hospitality, entrepreneurship, and real estate, we are spearheading a movement towards a more vibrant and inclusive future in the hospitality industry. Juniper Holiday + Home oversees a portfolio of properties in sought-after locations across Southwest Michigan and beyond.
Our mission: To make luxury vacation rentals and unparalleled service accessible to everyone. Our motto: Live well. Travel well.
Our Commitment: Luxury is more than a standard—it's a declaration of our dedication to excellence. Our commitment extends beyond our breathtaking designs and décor; it's about providing a new level of hospitality. With a focus on caring and attentive services, we ensure every moment with us is as enriching, relaxing, and carefree as possible.
Our Approach: We approach every day with innovation, drive, and dedication to providing unmatched service to our guests and homeowners. Together as a team, we’re proving that a centered and grounded business strategy is not only possible but necessary to achieving success.
Your Career with Juniper Holiday + Home: Take the next step in your career, where your passion for hospitality, entrepreneurship, and real estate can flourish. With us, you'll be at the forefront of an industry revolution, championing a new era of luxury, service, and fulfillment. Join us as we continue to build a place where vacation rental experiences aren’t just about offering stays but about creating spaces for stories worth telling.
POSITION SUMMARY:
The Property Manager will be the primary point of contact for our homeowners, ensuring their properties are managed to the highest standards. This role requires a strong focus on building and maintaining homeowner relationships, property oversight, and operational efficiency.
This position works closely with all departments to resolve guest and owner complaints. Responsibilities also include hands-on leadership and development of team members as well as monitoring customer service with owners and guests in order to improve service standards and communications.
All duties and responsibilities of this position are always to be performed with exceptional caring and genuine service upholding Juniper Home + Holiday’s standards and culture at all times.
RESPONSIBILITIES:
Homeowner Relations:
- Build and maintain strong, trust-based relationships with homeowners.
- Address homeowner inquiries, concerns, and requests promptly and professionally.
- Complete onboarding tasks for new properties
Property Oversight:
- Conduct regular property inspections to ensure quality, cleanliness, and adherence to company standards.
- Coordinate and oversee property turnovers, ensuring properties are prepared for incoming guests.
- Manage relationships with cleaning and maintenance vendors, ensuring quality service delivery.
- Monitor property inventory and ensure adequate supplies are maintained.
- Maintain a safe and clean work environment to ensure all policies are followed and enforced for outside agencies; including but not limited to DOL, EEOC, and OSHA.
Operational Management:
- Provide ongoing direction, leadership and support to the maintenance and housekeeping teams to manage activities directly related to making the overall customer experience exceptional.
- Manage, coach and develop talent. Determine staffing requirements, finalize job descriptions, interview, select, hire, retain and hold employees accountable.
- Ensure staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Schedule staff based on the needs of the department. Review payroll report bi-weekly.
Vendor and Contractor Relations:
- Manage relationships with external contractors and vendors, to ensure quality of work.
- Coordinate vendor schedules.
QUALIFICATIONS:
- Organization Savvy – Understands how organizations work and ably maneuvers and executes within the organizational structure and networks.
- Project Management – Demonstrates the ability to work within timelines, company structures and budgets for successful completion of assigned projects and tasks.
- Stress Management – Accepts pressure and maintains composure and perspective in tense situations.
- Developing Others – Thoughtfully assigns tasks or workload to challenge or stretch individual skills.
- Valid Driver’s License and reliable transportation
- High school diploma or GED
- Strong computer skills, including MS Word and Excel; and hospitality software
- Excellent communication skills
- Ability to solve complex problems, select the most appropriate course of action and understand others
- Ability to work flexible hours, weekend work required
COMPENSATION & BENEFITS:
Annual Salary: $70,000 - $80,000
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Dental insurance
- Telecommuting options
- Other