Property Manager

COMPANY OVERVIEW:

Tahoe Beach Club is a luxurious private residential community nestled on the stunning shores of Lake Tahoe in Stateline, Nevada. This exclusive club offers its members an unparalleled lifestyle experience, complete with world-class amenities, breathtaking views, and impeccable service.

The club features an impressive array of facilities, including a private beach, state-of-the-art fitness center, spa, and fine dining options. Members can also enjoy a variety of outdoor activities, such as golfing, hiking, and water sports, all while surrounded by the natural beauty of Lake Tahoe.

Tahoe Beach Club is committed to providing its members with the highest level of service and attention to detail, ensuring that every aspect of their experience is truly exceptional.

POSITION SUMMARY:

Tahoe Beach Club is seeking a highly motivated and experienced Property Manager to oversee our luxurious residential properties. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a keen eye for detail. As a Property Manager, you will be responsible for developing and implementing industry-leading standards and best practices to ensure an unparalleled living experience for our esteemed club members and rental guests.

In this role, you will serve as the primary liaison between homeowners, rental guests, and various departments within the club. Your ability to build strong relationships, anticipate needs, and provide prompt, effective solutions will be key to your success. You will work closely with our marketing team to maximize exposure to client markets, while also coordinating with our Residential Services Manager to ensure all properties are maintained to the highest standards.

RESPONSIBILITIES:

• Develop standards and best practices for industry leadership.
• Ensure all short-term VHR permits are renewed annually and never expire.
• Serve as the Douglas County contact person for Homeowners/Tahoe Beach Club.
• Liaise with homeowners, providing valuable information such as market rental rates, rental requests, and maintenance needs.
• Field rental guest inquiries and complete bookings.
• Liaise with the Marketing team to ensure maximum exposure to client markets.
• Using the Club's tools and procedures, follow up on all prospective renter inquiries.
• Liaise with the Residential Services Manager to ensure appropriate home inspections and repairs are made.
• Provide codes for garage, elevator, pool, fitness, and unit access for rental guests.
• Develop and implement check-in procedures for rental guests
• Develop and implement check-out procedures for rental guests
• Provide Ambassadors and Residential Services with check-in and check-out procedures.
• Develop and implement renter engagement methods for use by the Property Manager, Residential Services, and Ambassadors
• Conduct Club and property orientations for rental guests
• Train Ambassadors to conduct Club and property orientations when the PM is not on site.
• Prepare management and variance reports comparing actual results to the budget and prior year including rate, occupancy, revpar, and expenses.
• Coordinate with Privacy to be the after-hours contact for check-ins.
• Ensure pre- and post-checkout unit inspections, including checklist completion, pictures, and videos.
• Serve as the local contact person for all managed homes.
• Develop effective strategies to communicate with other departments.
• Track all expenses related to Property Management not accounted for in Lodgix.
• Coordinate with the accounting team to ensure TOT tax and other fees are paid.
• Network with Club members to secure new property management clients.
• Send each rental guest a post-stay survey to discover areas of improvement and opportunities for staff acknowledgment. Create action items and follow up on any glitches or areas of improvement.
• Other duties as assigned by the General Manager or Sale Director.

Reservations / Concierge Services

• Responsible for all special requests.
• Handle all welcoming and member services related to lodging, including arrivals, departures, welcoming notes, and in-home services.
• Assist in executing the provision program for homes.

Support Sales Team

• Provide coverage for the Director of Sales on her days off/vacation time including showing property.

QUALIFICATIONS:

• Bachelor's degree combined with a minimum of 3 years' experience in a similar or relevant capacity.
• Nevada Real Estate License
• Property Management License or ability to quickly obtain a Property Management License
• Must possess a positive attitude.
• Proven record of exceptionally high organizational skills.
• Proven record of exceptionally high ethical behavior.
• Effective communication skills (written and verbal).
• Ability to adapt to a flexible and fast-paced work schedule.
• Ability to multitask.
• Must be able to work flexible hours.

COMPENSATION & BENEFITS:

Annual Compensation: $50,000 salary with an On-Track-Earnings of $70,000 - $110,000

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health, Life, Dental, and Vision Insurance
• Retirement Benefits or Accounts
• Tuition Reimbursement
• Workplace perks such as recreational activities, food and coffee, and flexible work schedule