Description
COMPANY OVERVIEW:
Mill Pond Realty is a premier vacation rental management company located in the charming coastal town of Saugatuck, Michigan. With a passion for delivering exceptional guest experiences and top-tier property management, we have become a trusted name in the local hospitality industry. Our diverse portfolio of vacation rental properties—from cozy cottages to luxurious waterfront estates—is meticulously maintained to provide guests with a seamless and memorable stay. Our dedicated team works tirelessly to ensure each property is guest-ready, creating a true home-away-from-home experience for travelers.
At Mill Pond Realty, our success is built on a strong foundation of core values:
- Have Fun – We believe in maintaining balance and enjoying our work, even in a fast-paced environment.
- Say Yes – Teamwork is key. We step up to help one another whenever possible.
- Be Wrong – Mistakes are opportunities to learn and grow. We embrace them to improve together.
- Embrace the Unexpected – Every day brings new challenges, and we tackle them with creativity and flexibility.
- Take Pride – Our work matters. We take ownership of our spaces, ensuring every guest experience is exceptional.
By joining Mill Pond Realty, you’ll be part of a team that values collaboration, craftsmanship, and the joy of bringing people together in beautiful spaces. Learn more about us at millpondrealty.com.
POSITION SUMMARY:
Part - Time/Seasonal Opportunity
Your role is to provide 5-star service to both clients (owners) and customers (renters) by making sure all properties are impeccably maintained, cleaned, stocked, and staged, with all deadlines consistently met. You'll review the work of housekeepers, promptly reporting any deficiencies to both the office and the housekeeper, and will oversee corrections, offering hands-on help when needed.
Additionally, you'll help keep the Mill Pill Pond Realty building and Laura’s personal properties looking their absolute best, assisting with everything from cleaning and watering plants to light maintenance, both inside and out. It’s also important to ensure the office always makes a great first impression, maintaining a clean and welcoming appearance. Light maintenance tasks, such as painting or changing light bulbs, will also be part of your regular responsibilities.
RESPONSIBILITIES:
- Complete quality assurance inspections. Inspections should include housekeeping, maintenance, inventory, quality, and upkeep of the properties.
- Work with housekeepers to ensure all homes meet the standards of Mill Pond Realty.
- Assist with last minute cleaning or small things missed by a housekeeper
- Represent Mill Pond Realty with professionalism and integrity through your communication, attitude, and appearance with everyone you meet.
- Keep company vehicles clean, neat, and organized.
- Drive all company vehicles with safety in mind.
- Offer five-star service to all who approach Mill Pond Realty.
- Provide aide to all other roles and departments (real estate, reservations, marketing, housekeeping, maintenance, etc.) as needed.
- Attend networking, training, planning, and professional social functions as requested.
QUALIFICATIONS:
- Impeccable time management skills, organizational skills, interpersonal skills, and communication skills
- Has the ability to represent the Company with professionalism and integrity
- Prioritizes doing things the right way
- Calm under pressure
- Passion for customer service and ownership of the customer experience
- Have the ability to learn on the fly and follow along with real-time information
- Ability to lift 30lbs, bend, twist, climb ladder
- Ability to stand, sit, and walk for an extended period.
- Reach overhead and below the waist
- Push, pull, and lift less than or equal to 20 pounds
- Bend, stoop, squat, kneel, and twist
- Adhere to all company policies and procedures
- Self motivated
- Adapts to change
- Fast paced
- Basic housekeeping and maintenance knowledge, bonus
- Weekend availability
- Problem solver
- Highly responsive and reliable
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Are self-motivated and confident in your ability to communicate
- Willing to go above and beyond to create the best possible guest experience
- Well-organized and able to multitask and prioritize tasks
- Well organized with a strong sense of ownership and accountability
- Approach all tasks and requests with a 'can do' attitude
COMPENSATION & BENEFITS:
Hourly Rate: $16 - $20
Schedule: Part - Time/Seasonal
3-7 hours per day between 10am-5pm, 2-5 days per week. One weekend day is required.