Description
COMPANY OVERVIEW:
At Stay Better Vacations, we’re dedicated to creating unforgettable coastal experiences. Since 2018, we’ve been committed to transforming ordinary trips into extraordinary memories. With a portfolio of over 125 properties along Florida’s North East Coast, we combine the charm of beachfront living with the comforts of home, ensuring our guests enjoy every moment of their stay.
Our company thrives on innovation, service excellence, and a passion for hospitality. Whether it’s offering seamless booking experiences, maintaining pristine properties, or surprising guests with thoughtful touches, we’re all about the details that make a difference.
Why should you consider joining us? We offer competitive salaries and benefits and the opportunity to grow professionally. Plus, you'll be part of a supportive team who are passionate about delivering the best guest experience.
If you’re ready to join a brand that takes pride in delivering smiles with every stay, we’d love to welcome you to our team.
POSITION SUMMARY:
As the Owner Relations Manager at Stay Better Vacations, you’ll be the primary point of contact for our property owners—building lasting relationships, earning their trust, and ensuring they feel supported at every step. Your proven ability to maintain long-term owner satisfaction and retention will be essential, along with your strong communication skills that allow you to craft clear, professional emails, handle phone inquiries, and provide timely, thoughtful follow-ups.
We’re looking for a highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments. You should be comfortable managing multiple accounts, tracking owner concerns, and following up on outstanding issues promptly. A cheerful presence and strong people skills are a must, as is your commitment to delivering an exceptional experience for every owner in our portfolio.
RESPONSIBILITIES:
- Build relationships with our property owners to ensure owner retention
- Communicate effectively both within the company and with clients, ensuring prompt service
- Oversee multiple accounts and handle multiple owner Property Records
- Respond to owner inquiries and concerns with professionalism and urgency, providing clear updates and proactive solutions
- Coordinate with internal teams to ensure owner preferences and property standards are consistently met
- Review and update property performance data to support transparency and inform owner communications
QUALIFICATIONS:
- Minimum of 2 years of experience in managerial roles including: talent development, fostering relationships & driving for improved results.
- Some college coursework in business, hospitality management, or a related field preferred.
- Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.
- Posses strong oral and written communication skills.
- Be a self-starter who can work independently or as part of a team.
- Have strong computer skills including familiarity with Microsoft Word, Excel, and Google family of products
- Must live within 25 miles of Amelia Island
COMPENSATION & BENEFITS:
Annual Salary: $60,000 - $80,000 per year
Bonus
$5,000 - $15,000 based on key business metrics
Benefits
- Paid time off
- Health insurance
- Life insurance
- 401k match
- Healthcare spending accounts such as HSAs, FSAs
- Long term disability insurance
- Short term disability insurance
Schedule
Full Time, with the ability to work weekends and holidays when necessary