Owner Relations Manager

COMPANY OVERVIEW:

Roelens Vacations is a premier vacation rental management company based in Cape Coral, Florida. With a commitment to providing exceptional guest experiences and maximizing owner revenue, Roelens Vacations has established itself as a trusted name in the industry. The company's portfolio includes a diverse range of well-appointed vacation homes, each carefully selected and meticulously maintained to ensure the highest standards of comfort and quality.

At Roelens Vacations, the dedicated team of professionals works tirelessly to deliver personalized service to both owners and guests. From comprehensive property management and marketing to 24/7 guest support, Roelens Vacations offers a full suite of services designed to optimize rental performance and guest satisfaction. The company's focus on innovation, technology, and industry best practices has positioned them at the forefront of the vacation rental market in Cape Coral and beyond.

POSITION SUMMARY:

Roelens Vacations is seeking a compassionate and dedicated Owner Relations Manager to join our dynamic team. The ideal candidate will serve as the primary point of contact for our valued property owners, fostering strong relationships built on trust, transparency, and proactive communication. You will play a crucial role in ensuring owner satisfaction by addressing inquiries, providing updates, and resolving any concerns with empathy and professionalism. Your commitment to excellence and genuine care for our owners' success will contribute to the overall growth and reputation of Roelens Vacations.

RESPONSIBILITIES:

• Handle Owner Communication: Manage incoming calls, emails, and correspondence from the owner portfolio, ensuring timely and effective responses to inquiries and concerns.
• Weekly Owner Check-In: Conduct regular check-ins with owners to provide updates, address any issues or concerns, and maintain strong relationships.
• Owner Portal Management: Assist owners with navigating the owner portal, facilitating owner reservations, and addressing any technical or procedural issues.
• Owner Statement Review: Review owner statements, ensuring accuracy and completeness, and address any questions or discrepancies that may arise.
• Listing Information Updates: Maintain up-to-date listing information, making necessary revisions or updates to ensure accuracy and relevance.
• Coordination with Inspectors: Collaborate with inspectors to facilitate unit inspections, address any maintenance or compliance issues, and resolve guest concerns effectively.
• Guest Issue Resolution: Act as a liaison between owners and guests to resolve any issues or concerns that may arise during their stay.

QUALIFICATIONS:

• Vacation Rental Experience: Previous experience in the vacation rental industry is preferred, with a solid understanding of owner-guest dynamics and operational processes.
• MS Office Proficiency: Demonstrated proficiency in MS Office, particularly in Excel and Word, for data management, reporting, and correspondence.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with owners, guests, and internal team members.
• Phone Etiquette: Strong phone presence and interpersonal skills to handle owner calls professionally and courteously.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously, prioritize workload, and meet deadlines.
• Attention to Detail: Meticulous attention to detail and problem-solving abilities to ensure accuracy in owner statements, listing information, and guest issue resolution.
• Team Collaboration: Ability to work collaboratively as part of a team while also being capable of working independently to handle owner relations tasks effectively.

COMPENSATION & BENEFITS:

Annual Salary Range: $55,000 - $65,000 based on experience

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Vision insurance
• Retirement benefits or accounts
• Long-term & Short-term disability insurance

Applicants must reside in the Southwest Florida (SWFL) area.