Description
Company Overview
Join Our Dynamic Team at Luxury Coastal Vacations in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan!
Are you passionate about customer service and building meaningful relationships? Do you thrive in a fast-paced, team-oriented environment? If so, we’d love for you to join our team at Luxury Coastal Vacations in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan!
What We Offer:
- A Rewarding and Inclusive Work Environment—Join a company with a vibrant culture where your contributions are valued, and you’ll directly impact our success.
- Supportive Team Atmosphere – Work alongside an energetic, hard-working team committed to delivering top-notch customer service to our Property Owners.
- Amazing Growth Potential – Luxury Coastal Vacations is rapidly growing, and this position offers room for personal and professional development.
- Beautiful Location – Enjoy the perks of working in the stunning Perdido Key/Orange Beach/Gulf Shores/Fort Morgan area, with breathtaking views and a relaxing atmosphere!
Position Summary
The Owner Relations Assistant is an entry-level, developmental position designed to support our Owner Relations team while building the knowledge, skills, and experience needed to advance into an Owner Relations Manager role.
This position provides hands-on training and exposure to all aspects of owner relations, including property owner communication, portfolio performance, service recovery, revenue awareness, owner retention, and relationship management. Working alongside one of the highest-performing Owner Relations teams in the vacation rental industry, the Owner Relations Assistant will gain real-world experience through mentorship, collaboration, and daily interaction with property owners and internal departments.
Over time, this role is intended to develop the confidence, judgment, and expertise necessary to independently manage an assigned owner portfolio and territory.
This is a developmental position with a typical evaluation period of 6–12 months. Advancement to Owner Relations Manager is based on demonstrated performance, communication skills, accountability, adaptability, initiative, and overall readiness to manage property owner relationships independently.
Key Responsibilities
- Support the Owner Relations team with daily property owner communication, follow-up, and administrative needs.
- Learn the fundamentals of owner portfolio management and long-term relationship building.
- Gain an understanding of property performance, revenue trends, market conditions, and the factors that impact owner satisfaction.
- Assist with service recovery by helping resolve property owner concerns promptly and professionally.
- Partner with Revenue, Operations, Housekeeping, Maintenance, and other departments to support owner success and portfolio performance.
- Maintain accurate documentation, task tracking, and timely follow-through on owner requests.
- Shadow and train alongside Owner Relations Managers to develop the skills necessary for future portfolio ownership.
- Continuously expand knowledge of company systems, vacation rental operations, and best practices in owner relations.
Required Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- 1+ years of customer service, property management, hospitality, administrative support, or owner relations experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain positive owner relationships.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Professional phone etiquette and conflict-resolution skills.
- Experience handling confidential information with discretion.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Experience in property management, vacation rentals, HOA management, or real estate.
- Familiarity with CRM systems and property management software.
- Knowledge of contracts, owner statements, and financial reporting.
- Experience coordinating owner communications and resolving concerns.
- Understanding of hospitality industry standards and customer satisfaction practices.
Compensation, Benefits, & Schedule
Hourly Salary: $18.00 - $21.00
Bonus
- Bonus plan based on company's KPIs, could earn up to 150% payout.
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Health, Dental, and Vision insurance
- Life insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Long term and Short term disability insurance
- Gym memberships or discounts
- Employee recognition programs
- Commuting/travel assistance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule
- Varies depending on needs of the company