Description
COMPANY OVERVIEW:
Why LocalVR
Since 2015, Local Vacation Rentals has invested in a local-driven approach to vacation rental management. With over 400+ properties in Breckenridge, Park City, and Lake Tahoe we are proud of our industry-leading approach to high performance property management with a local touch. We are a small startup, but growing rapidly, and looking for other talented and motivated individuals to join us in our journey!
POSITION SUMMARY:
Why Owner Experience at LocalVR
Our Owner Experience team is expanding, and our mission is to deliver unrivaled service and partnership to our homeowner clients. Through proactive communication, expert assistance, and cross-functional collaboration, we ensure each owner feels informed, prioritized, and confident in their decision to work with LocalVR. This team plays a key role in driving retention, satisfaction, and operational excellence.
What We Are Looking For
We’re looking for a highly motivated individual with a strong sense of ownership and a passion for client success. The ideal candidate has experience supporting clients in a fast-paced, hospitality-driven environment and is eager to build trusted relationships with our homeowners. You’re someone who thrives on solving problems, enjoys collaborating with internal teams, and is driven by metrics, performance, and results.
RESPONSIBILITIES:
- Manage inbound and outbound communication with homeowner clients via phone, email, and chat.
- Serve as the first point of contact for owner questions, concerns, and updates, always with a high degree of hospitality and professionalism.
- Document owner interactions and follow up on outstanding issues or requests using internal systems like Salesforce.
- Work with internal teams (e.g., Ground Ops, Guest Experience, Revenue, and Finance) to resolve owner-related issues and deliver timely solutions.
- Support owner onboarding transitions, process changes, and upsell opportunities.
- Track and utilize performance metrics and feedback to identify opportunities to improve the owner experience.
- Help maintain and update internal knowledge bases and communication best practices.
- Advocate for the owner in every interaction, ensuring they feel heard, supported, and prioritized.
QUALIFICATIONS:
Required
- Driven & Results-Oriented – You are a high performer who thrives in a metrics-driven environment and is motivated by goals, KPIs, and feedback.
- Client-Focused – You understand the value of each owner relationship and strive to deliver best-in-class experiences.
- Multi-Tasking Pro – You can handle multiple priorities across platforms and touchpoints while maintaining quality and clarity.
- Proactive Communicator – You have strong oral and written communication skills and can de-escalate concerns with empathy and professionalism.
- Collaborative – You're comfortable working cross-functionally with other departments to ensure owner needs are met efficiently.
- Organized & Tech-Savvy – You're detail-oriented, familiar with tools like Salesforce, Guesty, GSuite, and Slack, and comfortable navigating a CRM or support platform.
- Self-Directed – You take ownership of your role and seek continuous improvement for both yourself and the team.
- Language Requirement - English language knowledge is required
Preferred
- Previous client success, support, or property management experience preferred
- Spanish language knowledge is a plus
COMPENSATION & BENEFITS:
Hourly Pay Range: $20.00 - $25.00 based on experience
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Long term disability insurance
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Wellness programs
Schedule
Seeking coverage 7 days a week; primary schedule need is Tuesday–Saturday, 10am–7pm MST.