Description
COMPANY OVERVIEW:
The Cottages on The Key is a luxury vacation rental management company in Siesta Key, Florida. We are dedicated to providing exceptional hospitality and sharing the best experiences in the area with guests from around the world.
We also offer comprehensive property management services for vacation rental owners. Our personalized "white glove" services are tailored to meet the financial goals and unique qualities of each property, resulting in our success and continued growth.
At The Cottages on The Key, we prioritize our culture. We foster a supportive and inclusive environment where everyone is valued. Our team is united and collaborative, allowing us to maintain an excellent work-life balance.
POSITION SUMMARY:
Are you passionate in applying the art of Unreasonable Hospitality? The Owner Experience Coordinator is in charge of managing property owner accounts on a daily basis, including assisting with onboarding new owners. At The Cottages on The Key, our superior owner experience sets us apart from other short-term rental management companies. Building strong relationships with our owners is crucial to maintaining our brand standard. In this role, you will proactively seek solutions and prevent issues before they happen, improving our owners' experiences and implementing best practices.
You will report to Greer Monahan, our Operations Manager, and provide administrative and operational support across departments. Your responsibilities will include responding to emails, maintaining relationships through phone calls, visiting in-house owners, visiting properties and inspecting them prior to an owners arrival, and auditing property owners' expense reports on a monthly basis.
While this position is not on-call 24/7, timeliness outside regular hours is expected, allowing for a flexible schedule.
RESPONSIBILITIES:
- Managing and becoming familiar with the current portfolio of owners.
- Advocating for all property owners’ needs. Calling and scheduling vendors if necessary.
- Creating and maintaining relationships with property-owning individuals in our portfolio.
- Assistance with new client onboarding and following through on all aspects of the onboarding process while utilizing Monday.com.
- Note all relevant information and ensure cross-departmental communication when necessary for new clients.
- Practicing follow-through and communicating with appropriate parties on any and all agreements made with new homeowners.
- Facilitate communication and retrieval of paperwork from owners.
- Responding to owner inquiries regarding maintenance on the home.
- Willingness to be available for owner contact.
- Management of gift basket to owner program and delivering gift baskets to in-house owners.
- Review of Breezeway (our operations system) on work orders - weekly.
- Review of monthly P&L statements.
- Respond to expense inquiries following month-end statement processing.
- Create and upkeep owner hotlist of action items, preferences, dislikes, etc.
- Focused on retaining business partnerships.
- Scheduling meetings with current owners as the need arises.
- Development of relationships with a focus on building trust and ensuring all owners' needs are met.
QUALIFICATIONS:
- Previous experience in CRM and account management.
- Familiar with using Gsuite.
- Possess strong customer service abilities.
- Strong work ethic, with the ability to multitask
- Ability to work in an ever-changing, high paced environment while maintaining a high standard of service.
- Have knowledge of the Siesta Key area and quick learner about our properties and what we offer.
- Enjoy speaking with people with excellent interpersonal, written, and verbal skills.
COMPENSATION & BENEFITS:
Annual Salary: $50,000 - $70,000
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Employee recognition programs
- Commuting/travel assistance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules