Description
COMPANY OVERVIEW:
The Cottages on The Key is a luxury vacation rental management company in Siesta Key, Florida. We are dedicated to providing exceptional hospitality and sharing the best experiences in the area with guests from around the world.
We also offer comprehensive property management services for vacation rental owners. Our personalized "white glove" services are tailored to meet the financial goals and unique qualities of each property, resulting in our success and continued growth.
At The Cottages on The Key, we prioritize our culture. We foster a supportive and inclusive environment where everyone is valued. Our team is united and collaborative, allowing us to maintain an excellent work-life balance.
POSITION SUMMARY:
The Cottages on the Key is seeking a dedicated Owner Experience Coordinator to serve as the primary point of contact between our property management team and our homeowners in beautiful Siesta Key, Florida. This role focuses on building strong, trusted relationships while ensuring owners feel supported, informed, and confident in the care of their properties, with a strong emphasis on owner retention through consistent communication, reliability, and thoughtful service.
You will act as an advocate and problem-solver, proactively communicating with owners, coordinating vendor services, supporting onboarding, and maintaining detailed knowledge of each home and owner preference. The ideal candidate is organized, collaborative, and takes pride in delivering exceptional service while managing multiple priorities in a fast-paced vacation rental environment.
RESPONSIBILITIES:
- Build and maintain strong relationships with assigned property owners, serving as their primary point of contact
- Become thoroughly familiar with the assigned owner portfolio, including property details, preferences, and priorities
- Advocate for owner needs and ensure concerns are addressed promptly and appropriately
- Support new owner onboarding, managing documentation, setup, and follow-through using Monday.com
- Collect, track, and communicate required paperwork and onboarding information across departments
- Respond to owner inquiries related to maintenance, operations, and general property matters
- Review Breezeway work orders weekly and follow up on open or recurring issues
- Review monthly P&L statements and respond to owner questions related to expenses and statements
- Maintain an owner “hotlist” of action items, preferences, and special considerations
- Coordinate owner meetings and check-ins as needed to maintain strong relationships
- Manage the owner gift program, including preparation and delivery to in-house owners
QUALIFICATIONS:
- 2-3 years of short term rental or hospitality experience required
- Previous experience in CRM and account management preferred
- Familiar with using Gsuite. -- we can include some other softwares, I think yall use Streamline?
- Possess strong customer service abilities.
- Strong work ethic, with the ability to multitask
- Ability to work in an ever-changing, high paced environment while maintaining a high standard of service.
- Have knowledge of the Siesta Key area and quick learner about our properties and what we offer.
- Enjoy speaking with people with excellent interpersonal, written, and verbal skills.
COMPENSATION & BENEFITS:
Annual Salary: $50,000 - $70,000
Bonus
- Bonus for all new homes that are signed and where onboarding is successfully completed by deadline
Benefits
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Employee recognition programs
- Commuting/travel assistance
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules