Description
COMPANY OVERVIEW:
Situated in the Blue Ridge Mountains, PMI Blue Ridge is a fast-growing property management company. As a part of Property Management Inc., we offer residential, commercial, and vacation rental property management services in beautiful historic Hendersonville, NC., and surrounding areas.
Our vacation rentals consistently offer elevated five-star stays to guests, and we are growing! We are excited to bring on the right person to help as we expand.
POSITION SUMMARY:
As our Operations Manager, you will be our owner’s right-hand partner. You will be responsible for streamlining and overseeing the day-to-day operations to ensure our guests and owners are happy and our properties are well maintained.
Our vision for this role is a career-path opportunity for the right candidate to immerse themselves into our business and develop into a Director of Operations position. We are looking for someone with hands-on experience in the vacation rental or hospitality industry that is an accomplished team builder, has strong operational and business acumen, and, above all, has an exemplary work ethic.
RESPONSIBILITIES:
Reservations and Guest Experience:
- Oversee the booking calendar to ensure prices and nightly minimums align with company goals to ensure the highest ADR and occupancy.
- Assist staff as needed, and fill in if staff is unavailable.
- Run and attend weekly level 10 meetings.
- Build systems as deemed necessary to make operations efficient.
Owners & New Properties
- Develop relationships with, and be the point of contact for owners. Schedule quarterly calls to review sales and guest feedback.
- Onboard new homes and create listings to distribute on marketing sites.
- Assist owners in furnishing properties and hiring and overseeing photography.
- Make the final walkthrough to ensure new homes are perfect for welcoming the first guests.
Marketing:
- Write a newsletter for owners that go out monthly.
- Develop, implement, and oversee a direct booking strategy.
Maintenance & Housekeeping
- Ensure all units are free of maintenance issues and ready to rent.
- Oversee, and maintain maintenance vendors. Be available to meet vendors as needed, get bids for projects, and see large projects from start to finish.
- Establish and maintain relationships with any/all vendors needed to complete housekeeping assignments, maintenance issues, and work orders.
- Hire, oversee, train, and manage housekeeping staff.
- Schedule deep cleans and other projects as needed to ensure 5-star cleanliness.
QUALIFICATIONS:
- Previous experience in hospitality is required; the vacation rental industry is preferred.
- 3+ years of proven operational experience.
- Knowledge of various OTAs is strongly desired.
- Familiarity with EOS is a plus.
- Ability to work a variable schedule, including weekdays, weekends, and holidays.
- Flexibility to be on call for guest-related emergencies at night time as needed.
- Must pass a background check prior to hiring.
- Must move and/or live within a 30-mile radius of Hendersonville, NC.
COMPENSATION & BENEFITS:
Annual Salary: Competitive Salary and Bonus Plan
Bonus Details: Bonus is based on individual and company performance, as well as a percentage of sales.
Benefits & Perks:
- Paid time off, such as PTO, sick days, and vacation days
- This is a career-path role with opportunities for advancement within the company.