Description
COMPANY OVERVIEW:
We are Excellent Vacation Homes—a trusted and growing property management company servicing Kissimmee, Davenport, and South Orlando. As proud experts in managing single-family vacation rental homes with private pools, we love to provide the space and hospitality that guests from all over the world can rely on to make the most of our beautiful weather and enjoy the magic of the surrounding world-class theme parks. Based on nearly 1,000 reviews from past guests, many of whom return year after year, we have earned 5 out of 5 stars for "Services from Rental Manager."
Our success can be directly attributed to our commitment to superior service, professionalism, and integrity, which has cemented our reputation in the industry and continues to fuel our growth.
If you are looking to make a substantial career change with a collaborative team and value the opportunity to make a tangible impact in a thriving tourist destination, this is it. As a part of the team, you will also benefit from the perks of living and working in a region known for outstanding entertainment and incredible work-life balance.
In short, we are knowledgeable about our industry, trustworthy and reliable. We do what we say, and we say what we do. As a team, we are a genuinely great group of people that needs an addition: you!
POSITION SUMMARY:
This role could be a great fit if you love interacting with people, are a go-getter with excellent communication skills, and can produce results without micromanagement.
Does that resonate with you?
If so, we are seeking someone to step in and take on the role of our Operations Manager. As the successful candidate, you will be entrusted with managing all incoming calls and emails from guests, owners, vendors, and staff.
Your core duties will include handling reservations, attending to guest service requirements, responding to online reviews, acting on feedback, and addressing maintenance issues.
This position requires exceptional customer service skills and the ability to remain calm and composed when handling multiple competing priorities. You will also address all operational concerns that may arise during the day, such as creating and reviewing schedules across our various departments, organizing maintenance tasks and conducting property walkthroughs.
You will also help maintain and foster fantastic relationships with guests, staff, property owners, and vendors, which will help sustain our positive work environment and reputation for excellence.
We invite you to join our team for a unique opportunity to build your career, live a vibrant lifestyle, and make a lasting impact on Orlando's hospitality industry.
RESPONSIBILITIES:
- Respond to reservation inquiries, process new reservations, and update existing reservations (all of them, until a new team member for reservations is hired)
- Handle after-hours guest service messages, and address guest inquiries and issues promptly.
- Prepare schedules for housekeeping, pre-arrival inspections, and perform inspections when needed.
- Conduct regular property walk-throughs to identify maintenance and repair needs, and organize necessary tasks.
- Review and optimize current reservation, maintenance, housekeeping, and inspection processes.
- Organize recurring maintenance schedules for various tasks such as AC maintenance, Smart Home System, painting, etc.
- Maintain accurate records of maintenance and repair activities, process vendor invoices, review and respond to guest reviews.
QUALIFICATIONS:
- Use of your personal car - compensation package to be determined
- Working knowledge of MacBook or iMac devices
- Working knowledge of MS Office applications (Word, Excel)
- Ability to lift up to 50 lbs
- Able to work from home (fast, reliable internet required to work from home)
- Come into the office at least one day a week
- Reside within 25 miles of the south Orlando, Kissimmee, Davenport area, or prepared to move into that area
COMPENSATION & BENEFITS:
Annual Salary: $65,000 - $85,000 based on achievement and experience
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Relocation Assistance