Description
COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:
> End-to-End Operations: Manage property readiness, guest satisfaction, and brand standards across all operations departments
> Leadership & Team Building: Guide, train, and motivate a cross-functional team to deliver excellence every day
> Elevated Experiences: Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution
This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
Some of what you’ll be doing:
- Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
- Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly * Fair warning: our standards are pretty high
- Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
- Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
- Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
- Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
- Accurately report/log key information and actively engage with online feedback
- Participate in after-hours management duties and attend scheduled meetings
- Tackle additional projects as requested
QUALIFICATIONS:
- Progressive experience in vacation rental or hotel operations
- Proven leadership with strong time management, communication, and organizational skills
- Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
- Team player, we all wear many hats
- Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors
- Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
- Meticulous attention to detail
- Basic maintenance abilities
- Reliable transportation & flexible schedule – weekends & holidays required
- Ability to lift up to 50 lbs.
COMPENSATION & BENEFITS:
Annual Salary: $65,000 - $75,000 based on experience
Benefits & Perks:
What you get
- Competitive salary
- Generous time off policy – after all, we’re in the vacation business!
Additional Perks
- Casual Dress
- Mac Workstation
- Happy Hour
- Company Vehicle
- Paid Day Off On Your Birthday For Quarterly Volunteer Work
- Universal Annual Pass
- Fun Work Environment