Description
COMPANY OVERVIEW:
Our team at Elevated Homes & Hospitality is redefining property management in Traverse City, Michigan. Established in 2019, we’ve become the fastest-growing short-term rental management firm with a mission to provide outstanding homes and unforgettable experiences.
We recognize that our greatest asset is our people, where you are more than a cog in the machine but a vital part of our community. We know that great people build great companies, and that's why our primary focus is on acknowledging the contributions of each team member.
From day one, you'll feel the difference: our culture is rooted in respect, support, and a shared passion for excellence.
If you're looking for a place where you can thrive, contribute to a positive and uplifting environment, and grow both personally and professionally - Elevated Homes & Hospitality is the place for you.
Join us in building something exceptional. Together, we elevate.
POSITION SUMMARY:
Become a hospitality innovator and leader in Traverse City, Michigan.
As the Operations Manager, you’ll be at the helm of Elevated Homes & Hospitality’s day-to-day operations. Reporting directly to our COO, you’ll take ownership of everything from housekeeping and maintenance to guest communications and vendor coordination. Your leadership will ensure the best possible guest experience, manage any challenges with a proactive, solution-oriented approach, and keep every property in excellent shape.
Your knack for critical thinking, quick action, and team engagement will be vital in crafting a top-notch experience for guests, property owners, and employees.
Are you the right fit?
If you’re a natural problem-solver, unafraid to take charge and make decisions while collaborating effectively with others, this role is for you. You’ll find deep satisfaction in this role if you enjoy variety in your work day and are at your best when balancing priorities, mentoring team members, and delivering operational excellence.
Apply today and become an important part of the team.
RESPONSIBILITIES:
Operations Management
- Act as the primary point of contact for property issues, ensuring seamless and prompt communication with the General Manager.
- Oversee and support housekeeping and maintenance teams, upholding Elevated Homes' high standards.
- Coordinate schedules, staff coverage, and daily workflows to ensure smooth operations.
Guest Satisfaction
- Lead on-the-ground responses to guest inquiries, requests, and escalations.
- Oversee property readiness for guest arrivals and departures.
- Collaborate with guest communication teams to ensure exceptional service.
Leadership and Training
- Mentor and motivate team members, fostering a positive and productive environment.
- Develop ongoing training programs to enhance skills and operational efficiency.
- Actively participate in recruitment, onboarding, and performance management.
Vendor Coordination
- Maintain relationships with service providers to ensure timely, high-quality work.
- Handle vendor compliance and emergency coordination.
Emergency Response
- Serve as the first responder to operational emergencies, ensuring swift resolution to minimize disruptions.
QUALIFICATIONS:
- 3-5 years of experience in hospitality operations or property management, with a track record of success in hands-on leadership roles.
- Strong problem-solving and organizational skills, with the ability to handle multiple priorities in a fast-paced environment.
- Knowledge of property management systems (e.g., Breezeway) and short-term rental platforms (e.g., Airbnb, Vrbo).
- Must be a proactive, action-oriented leader who thrives in dynamic settings.
- Excellent interpersonal and communication skills with the ability to collaborate effectively with team members, guests, and vendors.
COMPENSATION & BENEFITS:
Annual Salary: $50,000 - $65,000 annually based on experience and achievement.
Benefits:
- Fuel reimbursement
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: April - Oct 2 days off - weekends required. November - March - 2 days off Days TBD - Flexibility to have 1 or 2 weekends off a month in the off season.