Description
Company Overview
Scenic Stays, where the Emerald Coast is our playground!
When guests book their trip to Destin and 30A, they have countless vacation rental companies to choose from. What sets Scenic Stays apart is our commitment to exceptional hospitality, creating personalized, hassle-free experiences that keep guests coming back year after year.
With more than 200 years of combined hospitality industry experience, our team is passionate about delivering outstanding service to both guests and homeowners. Whether we're helping guests enjoy the perfect vacation or assisting homeowners in maximizing their rental income, we embrace every challenge with professionalism, adaptability, and a commitment to excellence.
If you're looking for an opportunity with a unique hospitality company that values its people, its customers, and exceptional service, we'd love to hear from you.
Position Summary
The Operations Coordinator supports the Owner Relations Manager and Operations Manager in the day-to-day management of a portfolio of individually owned vacation rental properties, including condominium units and single-family homes. This field-based role helps ensure properties are maintained to company standards, homeowner expectations are exceeded, and guests enjoy an exceptional vacation experience.
As the liaison between homeowners, vendors, housekeeping teams, maintenance personnel, and company management, you'll play a key role in ensuring efficient communication and timely resolution of operational needs.
What You'll Do
Property Operations
- Conduct routine property inspections to ensure cleanliness, maintenance standards, and overall property readiness.
- Identify maintenance, housekeeping, safety, or inventory deficiencies and coordinate corrective action.
- Verify completion and quality of work performed by vendors, contractors, housekeeping staff, and maintenance personnel.
- Assist with property onboarding, owner transitions, and implementation of company standards.
- Coordinate and monitor preventative maintenance programs.
Owner Relations Support
- Assist the Owner Relations Manager with homeowner communications and follow-up.
- Respond to owner requests, concerns, and inquiries in a professional and timely manner.
- Document owner feedback and communicate operational needs to the appropriate departments.
- Support property improvement projects and owner-approved upgrades.
Field Coordination
- Serve as a field representative at condominium associations and individual homes.
- Coordinate property access for vendors, contractors, inspectors, and service providers.
- Monitor project progress and provide status updates to management and homeowners.
- Conduct property condition assessments and prepare reports as requested.
Guest Experience Support
- Assist in resolving guest-related issues requiring on-site attention.
- Coordinate emergency responses related to maintenance, housekeeping, utility interruptions, or weather events.
- Ensure properties are guest-ready and meet company presentation standards.
- Support quality assurance initiatives designed to improve guest satisfaction.
Administrative Responsibilities
- Maintain accurate records of inspections, maintenance requests, owner communications, and project updates.
- Utilize property management software and mobile applications to document activities and track tasks.
- Prepare reports and recommendations for Operations and Owner Relations management.
- Assist with inventory management and replacement of property supplies and amenities.
Emergency Response
- Participate in hurricane preparedness and storm recovery efforts.
- Respond to after-hours emergencies as required.
- Assist with property security and damage assessments following severe weather events.
Required Qualifications
- High school diploma or equivalent required.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Proficiency with Microsoft Office and property management software.
- Ability to work independently while maintaining effective communication with management.
- Basic understanding of maintenance systems, housekeeping operations, and property inspections.
- Ability to frequently travel between properties throughout the service area.
- Ability to walk properties, climb stairs, and perform inspections.
- Ability to lift and carry up to 30 pounds occasionally.
- Valid driver's license and reliable transportation required.
Preferred Qualifications
- Associate's degree or related hospitality, property management, or business experience preferred.
- Two or more years of experience in hospitality, vacation rentals, property management, maintenance coordination, or a related field preferred.
- Knowledge of vacation rental operations and hospitality standards.
Compensation, Benefits & More
Compensation
- $22.00-$25.00 per hour, based on experience.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Healthcare Spending or Reimbursement Accounts (HSA/FSA/HRA)
Schedule
- Full-time
- Typically 9:00 AM-5:00 PM; schedule varies seasonally.
- Weekend availability is required.
Location
- Destin, FL 32541
- On-site with travel between properties throughout the Destin and Santa Rosa Beach service area.