Description
COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
Element Vacation Homes is currently seeking a detail-oriented Operations Coordinator to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:
> Housekeeping: Uphold our commitment to pristine properties. Inspect and motivate our housekeeping vendors to consistently deliver top-tier results.
> Maintenance: Ensure our spectacular properties remain functional and up to the mark.
> Staging & Property Readiness: Go beyond just cleanliness. Set the stage for an experience akin to an Architectural Digest photoshoot.
This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
- Complete ownership of overall condition of properties
- * Fair warning: our standards are pretty high
- Conduct meticulous arrivals and departure inspections
- Proper reporting/ logging of all pertinent information
- Keep properties showcase-ready: from staging to mechanical functionality
- Ensuring all electronics, arcades, appliances, and other amenities are in proper working order – our properties have lots of moving parts!
- Inventory, seasonal clean & maintenance tasks
- Ensure VIP, owner, media, and special bookings are beyond guest expectations upon arrival
- Onboarding new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks ensuring all deadlines are kept
- Execute concierge duties, enhancing guest experiences
- Foster robust relationships with vendors
- Participate in after-hour managerial duties and attend scheduled meetings
- Assist in handling rare emergencies and guests' issues as they arise, ensuring swift and effective resolutions
- Additional projects as requested
QUALIFICATIONS:
- Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
- Team player – this is a startup, we all wear many hats
- Superior time management, communication, and organizational prowess
- Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
- Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
- Meticulous attention to detail
- Basic maintenance abilities
- Vacation rental/ hotel experience (preferred) – ideal candidates will possess familiarity of the vacation rental industry
- Local area knowledge (preferred) - ideal candidates will possess familiarity of the local area, its attractions & offerings
- Reliable transportation & flexible schedule including holidays
- Ability to lift up to 50 lbs.
COMPENSATION & BENEFITS:
Annual Salary: $45,000 to $55,000 based on experience and achievement
Benefits:
- Competitive salary
- Generous vacation policy – after all, we’re in the vacation business!
- Casual Dress
- Mac Workstation
- Happy Hours
- Paid Day off on your birthday for quarterly volunteer work
- Universal Annual Pass
- Fun work environment