Operations Assistant

COMPANY OVERVIEW:

Since 2016, we have accommodated more than 12,000 stays, marking exciting milestones and learning from challenges along the way! 

Known for our top-notch service among real estate investors in Canada, we provide reliable spaces for living and travel. Our customer-centric team of accommodation professionals is always on mission to elevate the success of every property in our portfolio while providing guests with memories that last a lifetime.

Our 8 Core Value Statements

• Extreme Ownership

• Lead by Example

• Rethink

• Professional Reputation

• Learn, Create, Apply

• Constant Drive for Excellence: 

• Clear Path With Measurable Goals

• Be of Service to Others.

Do you align with our mission and values?

Join us as we continue to build a property management firm that delivers on our promise to create memories that last a lifetime while maximizing returns for our valued property owners.

POSITION SUMMARY:

Do you have an eye for detail, take initiative, and have a passion for hospitality?

Apply for a critical role as our Hybrid Operations Assistant - assisting with property management tasks while keeping our clients at the center of it all. Your organizational skills and positive attitude will be crucial to helping us continue to form solid partnerships with property owners and ensure our guests have amazing experiences with top-notch short-term rentals in our St. John’s inner-city home collection.

Day to Day Tasks

Your role will be crucial in ensuring guests have the best possible experience during their stay with us. As the Operations Assistant, you will serve as the main point of contact for our guests. Your responsibilities will also include assisting with property owner communications, running errands, conducting property checks, and managing company databases and online listings.

Your strong communication skills and ability to prioritize tasks will be vital as you respond to guest inquiries and address any issues that may arise, minimizing disruption to a guest's stay.

Apply now to unlock career growth opportunities with competitive compensation in our supportive team environment.

RESPONSIBILITIES:

• Serve as the lead point of contact with guests.
• Run errands such as picking up supplies, delivering packages, or handling miscellaneous tasks to support property operations.
• Provide support with property owner communications and oversee challenging guest requests/issue escalations
• Organize and collaborate with all departments to resolve issues and execute projects promptly
• Ensure that each department fulfills the needs of its guests and owners
• Create, audit, and update rental listings across several platforms and update rental listing prices in line with client objectives and predetermined rate strategies
• Conduct property inspections and maintain up-to-date knowledge of company products and services

QUALIFICATIONS:

• 1-2 years of vacation rental, hospitality or hotel experience required
• Must possess a smartphone and have familiarity with various industry related apps and softwares
• Able to communicate effectively and respectfully, verbally and in writing
• Proven ability to juggle multiple projects at a time while maintaining sharp attention to detail
• Able to work well on a team with strong problem-solving skills
• Able to work flexible hours and be on-call as needed.
• Valid driver's license and reliable transportation

COMPENSATION & BENEFITS:

Hourly Wage: $22 - $26 per hour based on experience and achievement

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days
• Mileage reimbursement
• The opportunity to grow and advance within the hospitality industry
• A dynamic work environment
• A supportive and friendly team
• Work-life balance in beautiful St. John’s, Newfoundland, in a flexible hybrid, full-time role

Schedule: As a 24/7 business, hosting guests requires flexibility in working evenings, weekends, and holidays.