Description
COMPANY OVERVIEW:
Wheelhouse is a fintech platform for the $500B+ flex rental space.
Most specifically, we enable short & mid-length stay providers with 1 to 100,000+ listings to earn 20%+ more from their rental properties.
- In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platform's low churn and rapidly growing ARPU.
- In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue.
- In 2023, we won the People’s Choice award for DARM. We believe this is just another testament to our decision to be customer-focused, especially for our target Enterprise customers.
As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally.
We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth.
We’re experienced business & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team.
We’d be eager to say hello and learn more about you!
POSITION SUMMARY:
In your first 90 days, you’ll work directly with Wheelhouse sales teammates & leadership - observing conversations with clients, learning the platform, learning the systems/software our team leverages, and mastering the ins/outs of our industry.
As you gain comfort with the product & space (est. 3 - 5 weeks), you will be asked to assist AE’s in enterprise sales calls providing your expertise on strategy and implementation of the product while making yourself available to clients in the onboarding and during post-live check-ins.
During this time you will be tasked with assisting in onboarding Wheelhouse clients by evaluating their present strategies and proposing configurations that are acceptable to clients. You will actively utilize the Wheelhouse system to implement client configurations and assist the AE in meeting onboarding schedules on time.
When not assisting in Sales conversations or Onboarding we will ask you to start to develop content that can be utilized for both marketing and education. This can include videos/articles which provide instruction and ideas for implementation of Wheelhouse features, evergreen training content on revenue management principles and, conversations about strategy and trends we see in the markets today.
Processes and procedures will be provided to you, however as this is a collaborative & fast evolving startup environment, this means we are excited to work with you to strategize, optimize and improve processes, strategies and experiments for the benefit of the entire Wheelhouse team.
RESPONSIBILITIES:
- Lead Onboarding processes with clients to ensure timely adherence to onboarding schedules and adequate support for clients. Where Wheelhouse is contracted to do onboarding for clients, Onboarding Consultants are responsible for gathering necessary materials, communicating decisions and questions to clients, developing strategy to be implemented, and coordinating configuration.
- Support Sales AE’s and AM’s on calls with customers assisting in understanding current Revenue Management practices and identifying how to implement those strategies within the Wheelhouse platform while identifying opportunities to improve their processes by using the platform.
- Be willing to be part of client facing video calls during the week (an average of 7-10 calls per week) either with prospective customers, current customers, or cross functional members of the Wheelhouse team.
- Assist Sales AE’s and AM's in resolving complex questions or problems regarding client’s specific strategies or the implementation of Wheelhouse into their Tech Stack.
- Work with sales AE’s to identify which components of the platform would be most important to clients to assist in their sales process.
- Provide ongoing Revenue Management support and advice to enterprise clients.
- Be available to communicate with clients about Revenue strategy, how to implement new Wheelhouse features, and improve their use of the platform.
- Create Revenue Management related content to educate users and the industry in Revenue Management practices and strategies. Innovate new ideas and practices to share with the industry and establish Wheelhouse as the foremost Revenue experts in our industry.
- Create content educating on the effective use and implementation of Wheelhouse features.
- Plan and Participate in industry discussions (such as webinars) to further understanding of Revenue Management in the industry.
- Contribute to the development and innovation of the Wheelhouse product roadmap by designing and brainstorming ideas and features which keep Wheelhouse on the forefront of Revenue Management in our space.
QUALIFICATIONS:
Required:
- Proven expertise in Revenue Management (2+ years) with the ability to design and implement innovative solutions.
- Creative, strategic thinker with strong problem-solving skills and a knack for cracking complex puzzles.
- Exceptional communication skills, able to engage effectively with diverse clients and team members.
- Passion for teaching and training, with experience developing others’ knowledge in a fast-growing industry.
- Skilled at simplifying and conveying complex ideas to clients while recommending the best strategies for success.
- Comfortable working across a wide range of personalities and experience levels.
- Strong critical thinking and strategic mindset with a focus on scalability and continuous improvement.
COMPENSATION & BENEFITS:
Compensation:
- Salary Range: $90,000 – $110,000 annually (based on experience)
Benefits:
- Equity options
- Unlimited PTO (sick days, vacation, etc)
- Health, dental, vision, and life insurance
- Fidelity 401k available for each US employee
- HSA/FSA options
- Short- and long-term disability insurance
- Extended & Competitive Benefits plan
Job Type: Full-Time
Job Location: Remote, USA (you can be located anywhere in the US)