Description
COMPANY OVERVIEW:
This opportunity in Birmingham, Alabama, might be an excellent career move for you if you're an experienced handyperson with great leadership skills.
Patriot Family Homes is a place where people come first, and we take pride in our work. Founded in 2018 by US Army Veteran Joe Riley, Patriot Family Homes was created to assist in helping meet the need for affordable, reliable housing in the South, particularly near military bases.
Since then, we have grown from a handful of homes to 500 properties in 25+ markets with 75 employees, offering services to clients in:
- Property Management
- Lease to Us Programs
- Management Support
- Temporary Housing Relocation
Additionally, we are nearing the end of a capital raise that will allow us to buy an additional 1,000 homes within the next two years. This will require hiring another 100 employees over that time frame, making us the nation's largest owner-operated chain of short-term rentals. We plan to expand further to 25,000 homes globally over the next decade. The career growth opportunities are massive.
But, most importantly, as veterans, we understand the importance of “home,” and our team works each and every day to provide that feeling through exemplary service. When you become a team member at Patriot Family Homes, you will become a part of our work family, where we strive to ensure you always feel supported and valued for the sacrifices you make as we continue to grow in excellence.
POSITION SUMMARY:
Are you a skilled maintenance worker with experience in various trades? Do you enjoy leading teams and feeling accomplished by checking jobs off your list at the end of the day?
If so, you’d be an excellent fit for our Market Operations Manager position.
As the Market Operations Manager, you’ll be in a vital frontline position, ensuring each guest's stay is everything they had hoped for. Being personable and having home repair knowledge are the keys to enjoying this job and doing it well while helping the company stay within budget. It’s critical to have a “can-do” attitude and approach each maintenance or repair issue with professionalism.
A typical day as the Market Operations Manager begins early in the morning with a review of the daily tasks that need to be completed. You’ll then meet with other team members and supervisors to review any special projects or situations requiring attention. After determining which tasks must be handled first, you’ll head out to begin your day traveling between worksites performing light repairs and preventative maintenance, and ensuring that the Patriot Family Homes standards are being upheld.
At the end of a busy day, you will review any outstanding tasks, ensure all equipment is in good working condition, and report any additional items that must be addressed to your supervisor.
If you have the skills and leadership ability to fill this role and want to join a company with massive growth opportunities that will value your hard work - apply today!
RESPONSIBILITIES:
- Traveling between worksites is frequent, and this person will need their own reliable transportation, but at times might have access to a company vehicle
- Oversee cleaners and maintenance techs and partner with third-party vendors, if applicable.
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc.)
- Maintain the Patriot Family Homes standard unit appearance, and correct any inconsistencies
- Establish and maintain open, collaborative relationships with team members and leadership team
- Address and resolve performance and personnel problems while adhering to company policies.
- Ensure overall guest satisfaction.
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
QUALIFICATIONS:
- Proven leadership experience in hospitality operations, military leadership, the service industry, or related field.
- Experience in property management or property ownership.
- Posses a valid Driver’s License and reliable transportation.
- Team player with a positive attitude who can work independently.
PHYSICAL QUALIFICATIONS:
- Ability to stand, sit, and walk for extended periods.
- Reach overhead and below the waist.
- Must be able to lift and move heavy objects up to 50 lbs unassisted (mainly furniture).
COMPENSATION & BENEFITS:
Annual Salary: Up to $50,000 based on achievement and expertise.
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Mileage Allowance
Schedule: Monday through Friday business hours with flexibility to work overtime and weekends as needed, with travel expected.
Note: As the manager of your market, you will be responsible for Patriot Family Homes' hospitality operations. In the event of an emergency, you will need to respond by phone or in person on weekends, holidays, and nights as needed.