Description
COMPANY OVERVIEW:
Ready to put your maintenance skills to use with a competitive hourly wage and excellent benefits?
Meet Oak Island Accommodations - Oak Island’s Largest Property Management Company.
We founded our family-run and owned vacation rental company in 1991, shortly after our first visit to Oak Island. Having a deep love for the area, we strive to provide the best experiences possible by constantly improving and evolving our services. Our goal is to provide exceptional vacation accommodations where people can relax while supporting local businesses.
With a family-like atmosphere, our team is dedicated to delivering a complete set of property management solutions. Among the many services we offer are reservations, housekeeping, maintenance, and marketing. This full-service model has resulted in us receiving the People’s Choice Award for “Best Beach Rentals” eight times and recognition from the local Chamber of Commerce. Whether a guest or property owner, we treat each customer with respect, attention, and care.
As well as offering many benefits to employees, we believe everyone deserves recognition for their skills and abilities. And, what better place to work than in beautiful Oak Island? Being able to work for a company that supports you while living in a stunning natural setting is a great combination.
POSITION SUMMARY:
The Maintenance Administrative Assistant is critical in ensuring Oak Island Accommodations owners and guests have a positive experience.
The ideal candidate for this position is an organized individual who can handle multiple tasks under tight deadlines and communicate courteously and effectively with owners and guests. You will need to be able to assess customers' needs and respond quickly with solutions.
Day-to-day tasks will include:
- assigning work orders to maintenance technicians
- communicating timelines for completion and cost of services
- working with owners, guests, and vendors professionally.
If you’re a hard-working and dependable individual who can work efficiently between property management software and Microsoft Office Suite programs while bringing a positive attitude to the workplace, we’d love to hear from you.
RESPONSIBILITIES:
- Answer calls from owners and guests regarding maintenance issues in the rental property.
- Provide professional and courteous customer service to owners, guests and vendors via phone, email, and face-to-face meetings.
- Work with owners and guests on issues and resolutions when applicable
- Work with multiple computer systems at once, including but not limited to property management software, Outlook, and smart home technology sites
- Communicating with other departments
- Maintaining maintenance programs
- Obeys all applicable Federal laws, rules, and regulations relating to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA)
QUALIFICATIONS:
- High School Diploma or equivalent
- Vacation rental experience is preferred but not required
- Knowledge of programs such as Excel, Word, Outlook, and property management software
- Excellent written and verbal communication skills
- Able to manage time effectively
- Able to work well on a team
PHYSICAL REQUIREMENTS:
- Able to exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
- To perform activities like analyzing data, viewing a computer screen, reading, and preparing documentation, you should have good close-up vision. It's important to be able to see things up close and clearly.
- This job entails exposure to both indoor and outdoor environmental conditions.
Note: The physical demands described here represent those that an employee must meet to perform the essential responsibilities of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
COMPENSATION & BENEFITS:
Hourly Rate: $16 per hour based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Long-term disability insurance
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Short-term disability insurance
- Tuition reimbursement
- Gym memberships or discounts
- Wellness programs
- Employee recognition programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: Flexible work availability, including being available to work weekends.