Description
COMPANY OVERVIEW:
Suncastle Properties is a fast-growing vacation rental company on Florida’s Historic Coast. Our goal is to become the leader in the luxury vacation rental market and have the best inventory on Florida's First Coast (Jacksonville, Ponte Vedra, St Augustine and the Beaches). We do this by building a very innovative and unique company that doesn’t follow the established mold. We are looking for talented customer care, property managers, and realtors, like you to join us for the ride.
POSITION SUMMARY:
Suncastle Properties is seeking a detail-oriented Housekeeping Supervisor. This position is responsible for quality assurance with an emphasis on cleanliness. Managing housekeepers by coordinating cleaning schedules according to upcoming departures and arrivals. Inspecting units prior to guests' arrival to ensure housekeeping standards have been met – making certain all linens, housewares and appliances in the unit are in working order and guest amenities are of adequate supply. This position ensures the management team is abreast of all issues that require coordination of immediate actions. Communicating whenever possible with the guests to ensure complete satisfaction and address any concerns.
RESPONSIBILITIES:
- Build relationships with guests and homeowners
- Respond promptly and care for guest and homeowner needs
- Meet with guests and homeowners when significant issues arise
- Monitor quality, ensuring all units meet housekeeping standards prior to guest arrival
- Identify opportunities for improvement in housekeeping and guest services
- Track guest arrivals and departures to create housekeeping schedules
- Work closely with contract housekeepers, setting schedules and due dates to ensure homes are ready when guests arrive
- Collaborate with housekeepers to communicate standards and improve processes
- Maintain inventory of guest amenities & housekeeping supplies and prepare reorder requisitions
- Inspect homes frequently to identify maintenance, housekeeping, and cosmetic issues
- Troubleshoot and perform minor maintenance or escalate larger issues to maintenance
- Perform housekeeping inspections, touch up cleaning when needed.
- Perform home inventories for linens, housewares, etc.
- Visiting guests that have issues & taking escalated calls during weekdays and after-hours as necessary
- Be available outside of office hours to take care of urgent issues
- Answer the office phone and assist guests as needed
QUALIFICATIONS:
- 1-2 years of experience in the hospitality/customer service field, or new college graduate
- Experience in property management or short-term rentals with working knowledge of housekeeping, maintenance and hospitality standards preferred
- Valid driver's license, clean MVR and reliable transportation
- Acute sense of urgency with excellent time management, organizational and communications skills
- Attention to detail is a must
- Analytical thinking and problem solving
- Must have computer knowledge of Microsoft Office and not shy from learning new systems and tools
Physical Demands:
- Candidate is required to stoop, bend, stretch, twist, and lift 35 lbs.
- Must be able to stand for long periods
- Must be able to ascend and descend multiple flights of stairs, use a ladder and walk properties
COMPENSATION & BENEFITS:
Annual Salary: $40,000 - $50,000
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs