Description
COMPANY OVERVIEW:
Bring Your Expertise & Drive to Resort Group
At Resort Group, we’re dedicated to creating unforgettable experiences and upholding the highest standards in property management and hospitality. Through our authentic, reliable, and ethical approach, we serve both our homeowners and guests while cultivating a positive, collaborative work environment for our team. We offer comprehensive training, celebrate achievements through our "I C A STAR" program, and engage in meaningful community involvement.
Our workplace culture is guided by our R.E.S.O.R.T. values—Respectful, Ethical, Sincere, Observant, Reliable, and Truthful—principles we uphold in every interaction with guests, homeowners, and one another. We recognize and celebrate our team’s hard work with instant recognition, competitive pay and benefits, discounted lodging pricing, and events everyone looks forward to, including team-building activities and festive celebrations throughout the year. Plus, so much more.
If you’re ready to thrive in a dynamic, values-driven organization that celebrates your contributions and supports your growth, Resort Group is the place for you.
POSITION SUMMARY:
Are you an energetic, people-focused leader with a passion for delivering exceptional guest services and supporting and empowering staff? This position is perfect for you if you’ve been looking for an active role where you can meet deadlines and ensure quality control, while also having a “Can do” attitude that inspires others to strive for excellence.
As the Housekeeping Supervisor, you’ll be central to ensuring outstanding cleaning and high standards in all units. From overseeing inventory to making schedules to solving problems, this position offers you the chance to lead a high-performing team and make impactful, independent decisions in a fast-paced environment.
If you’re ready to step into a hands-on role where you can use your leadership, organizational, and problem-solving skills, we invite you to apply!
RESPONSIBILITIES:
- Directs, supervises and monitors progress of housekeepers engaged in the cleaning of private condominiums and homes for hospitality or residential divisions.
- Participates actively in planning, assigning, and directing and redirecting work; assisting with work loads (actual cleans and/or towel changes), appraising performance; addressing complaints and resolving problems.
- Ensures each housekeeper’s daily schedule will be met and assists with actual cleaning as needed.
- Drives housekeeping team to and from properties.
- Monitors inventory and supplies in and around various properties.
- Ensures the team responds to guest and/or owner requests professionally and greets guests and owners when met on property. Maintains professional and personable presence around guests and owners.
- Conducts deep cleans, performs unit inventory and maintenance needs evaluations.
QUALIFICATIONS:
- 1-2 years of supervisory experience
- 1-2 years of housekeeping experience
- Able to provide a “can do” attitude to inspire others to strive for high performance
- Must maintain a satisfactory driving record and valid driver license in order to comply with our insurance requirements of non-livery drivers.
- Drives to and from properties in a safe and lawful manner, always being mindful of safety and adherence to the rules of the road.
- Valid driver’s license and able to be insured
- Bilingual in English and Spanish is a plus but not required
COMPENSATION & BENEFITS:
Hourly Rate: $23/hour - $25/hour based on experience and achievement
Bonus: Discretionary bonuses available
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Merchant Ski Pass program
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAS
- Long-term disability insurance
- Short-term disability insurance
- Gym memberships or discounts
- Wellness programs
- Employee recognition programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule: Available to work varying hours, including weekends and holidays, with varying shift schedules.