Description
COMPANY OVERVIEW:
The Maimon Group - Where Luxury Exceeds Expectations
At The Maimon Group, we offer luxury short-term vacation rentals and asset management in Los Angeles, focusing on curated travel experiences, event venues, and concierge services.
Over the years, our firm has meticulously built our unique portfolio of exclusive properties to deliver experiences that exceed five-star hospitality. This is accomplished through our unparalleled ability to anticipate our guests’ needs and cater to the most discerning requests. Our understanding that we are more than a luxury hospitality brand but experts in the art of living is what makes us an industry leader.
Do you have the ambition and drive to join us?
Our high-performing and fully committed work family is looking for someone who will fit into and enhance our corporate culture.
POSITION SUMMARY:
The Housekeeping Manager at the Maimon Group will play a crucial role in ensuring a seamless, high-quality experience for guests by overseeing all aspects of housekeeping operations. This position involves leading a skilled in-house and vendor team, managing daily schedules, and setting clear performance expectations to maintain a positive, team-oriented work environment. Responsibilities include resource and cost management, such as overseeing housekeeping COGS, laundry, and supply chains to optimize cost-effectiveness. The Housekeeping Manager will act as the primary point of contact for guest inquiries, using feedback to continually improve service quality.
Additionally, the role encompasses vendor management, contract negotiations, and performance monitoring to maintain high standards. Ensuring compliance with health and safety regulations is essential, alongside keeping up-to-date with industry best practices. The position also involves developing comprehensive housekeeping and SOP manuals, training staff, and creating house-specific manuals for all Maimon Group properties.
RESPONSIBILITIES:
Team Leadership:
- Recruiting, training, and leading a highly skilled in-house housekeeping and Vendor team.
- Set clear performance expectations and conduct regular evaluations.
- Creating a positive, team-oriented work environment.
- Oversee daily schedule for the housekeeping and inspections team
- Assign schedule to appropriate teams
- Oversee notes on daily changes and adjust teams as needed
- Promptly addressing any housekeeping deficiencies.
- Implementing efficient housekeeping schedules and workflows.
- Managing resources and inventory to optimize cost-effectiveness.
- Managing Housekeeping COGS and the financials of the department
- Housekeeping Services
- Oversee Housekeeping Laundry and suppliers, recruit as needed, optimize the system
- Manage and work with company supply runners and oversee warehouse organizations and main office
Guest Satisfaction:
- Acting as the primary point of contact for guest housekeeping inquiries and requests.
- Ensuring guest feedback is addressed promptly and used to improve service quality.
Compliance and Safety:
- Ensuring the housekeeping team adheres to all health and safety regulations.
- Keeping up-to-date with industry best practices and maintaining safety records.
Vendor Management:
- Overseeing vendor relationships to ensure standards are met.
- Negotiating contracts and managing performance expectations with vendors. Manual and SOP Development:
- Developing and maintaining housekeeping manuals and Standard Operating Procedures (SOPs).
- Ensuring all staff are adequately trained on and adhere to established procedures.
- Creating and developing house manuals for all the homes
QUALIFICATIONS:
- 3+ years experience in Housekeeping management
- Experience in Hospitality
- Ability to work in a fast-paced environment
- Ability to prioritize, time management skills
- Great communication skills
- Detail oriented
- Ability to work in a team
COMPENSATION & BENEFITS:
Annual Salary: $75,000 - $85,000 based on experience
Benefits:
- Following the completion of a 90-day probationary period, you will be eligible for the following benefits:
- Health insurance
- 401(k) with company contributions
- Company car for work-related use
- One week Paid time off (PTO)
- Company-provided phone and laptop.
Bonuses: You may be eligible for performance-based bonuses at the discretion of the Company.
Schedule:
Your work schedule will consist of five to six days per week. In office portion Monday - Friday 9-5 PM. Transition to a hybrid position is possible based on performance. Flexibility for overtime and holidays as needed. You will receive time off according to Company policy and based on workload and scheduling demands.