Hospitality Sales Representative

COMPANY OVERVIEW:

Who We Are

At Heirloom, we're leading the way in group travel through luxury and innovation. Heirloom offers custom, spacious rental homes to the short-term rental market, providing guests with an unmatched travel accommodation experience. Combining meticulous design, cutting-edge technology, and a data-driven approach, we guarantee our properties set the standard in luxury hospitality.

Join Our Team

When you join Heirloom, you become part of a hard-working, forward-thinking team dedicated to pushing the boundaries of luxury hospitality. We believe in the power of collaboration and continuous improvement, ensuring our employees thrive both personally and professionally. We’re committed to investing in our people and are always excited for new talent to join our team.

Apply today if you’re ready to grow with us.

POSITION SUMMARY:

Join Heirloom as an Inside Sales Representative – A Key Player in Guest Services and Sales

Are you a creative, driven communicator dedicated to delivering exceptional service? Heirloom is seeking a talented Hospitality Sales Representative (Inside Sales) to join our Guest Services & Sales team. In this pivotal role, you’ll engage with prospective guests, build relationships, and turn warm leads into unforgettable stays in our unique luxury accommodations.

Optimize Guest Experiences and Drive Revenue

As our guests' first point of contact, you’ll play a vital role in creating positive first impressions. Your main goal? To convert warm leads into bookings while maximizing revenue and guest satisfaction. This role focuses on direct-to-consumer sales, so no cold calling is required. Success will be measured by your ability to achieve high conversion rates and nurture connections with third-party partners who provide leads.

Collaborate and Communicate with Confidence

Your exceptional communication skills and creative problem-solving abilities will help you build rapport with prospective guests, turning inquiries into memorable reservations. You’ll also work closely with the broader team to refine processes and enhance the guest experience.

Is This the Role for You?

We’re looking for an energetic, detail-oriented team player who enjoys working in fast-paced environments. This role is your perfect match if you’re organized, intuitive with technology, and passionate about sales and hospitality. Experience converting warm leads is a plus, but you'll truly stand out with your proactive and customer-focused mindset.

Apply now, and take the next step in your sales career with Heirloom. We can’t wait to welcome you to the team!

RESPONSIBILITIES:

• Identify and close new reservation sales, focusing on warm leads with very little cold calling.
• Communicate professionally with potential customers via phone, text, email, and online messaging in line with company policies.
• Represent the Heirloom brand by providing effective and professional customer service, particularly in writing.
• Preempt, understand and address customer needs creatively, finding opportunities to cross-sell and enhance value.
• Meet and exceed revenue goals using tools like revenue reports to determine pricing and discounts.
• Collaborate with other departments to optimize the guest experience throughout their stay.
• Participate in departmental meetings and assist with customer support for in-house guests as needed.

QUALIFICATIONS:

* As the ideal candidate, you should have sales experience and training. However, if you have excellent communication, leadership, and critical thinking skills and are looking for a promising career path, we invite you to apply.

• 1–3 years of experience in a sales environment.
• Native English fluency, strong verbal and written communication skills, and a professional, friendly phone demeanor.
• Thrives in a high-energy, fast-paced work environment.
• Meticulously organized and detail-oriented, with a process-driven mindset.
• Comfortable using and learning cloud-based computing platforms.
• Knowledge of the commercial hospitality industry is a plus.
• Resides within commuting distance of New Orleans, LA, or Savannah, GA.

COMPENSATION & BENEFITS:

Annual Salary: $60,000 - $65,000 based on experience and achievement

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Long-term disability insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Short-term disability insurance
• Wellness programs
• Flexible hybrid position
• Commuting/travel assistance
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule:

Schedule A

• Monday: 12:00 pm - 9:00 pm CST
• Tuesday: 12:00 pm - 9:00 pm CST
• Wednesday: 12:00 pm - 9:00 pm CST
• Thursday: 12:00 pm - 9:00 pm CST
• Friday: 12:00 pm - 9:00 pm CST
• Saturday: OFF
• Sunday: OFF

Schedule B

• Monday: OFF
• Tuesday: 12:00 pm - 9:00 pm CST
• Wednesday: 12:00 pm - 9:00 pm CST
• Thursday: 12:00 pm - 9:00 pm CST
• Friday: 12:00 pm - 9:00 pm CST
• Saturday: 10:00 am - 7:00 pm CST
• Sunday: OFF