Description
Company Overview
Work at the beach with BBA!
At BBA, our commitment to exceptional hospitality is what sets us apart. As a highly motivated team, we bring more than 200 years of combined hospitality industry experience, creating exceptional experiences for our customers while fostering a supportive and rewarding work environment for our employees.
Our culture is built on hospitality, adaptability, and responsiveness. If you're looking for an opportunity with a unique organization that values service, teamwork, and professional growth, we'd love to hear from you.
Position Summary
The HOA Operations Coordinator provides administrative and operational support to the Association's management team. This role serves as a primary point of contact for homeowners, residents, and vendors, ensuring timely and professional communication while supporting the day-to-day operations of the community.
The ideal candidate is highly organized, detail-oriented, customer-service focused, and able to manage multiple priorities. Success in this role requires strong communication skills, attention to detail, professionalism, and the ability to handle confidential information with discretion.
What You'll Do
- Respond to homeowner and resident emails, phone calls, and inquiries in a professional and timely manner
- Assist with homeowner account maintenance, assessment billing, and payment processing
- Prepare and distribute community communications, notices, and correspondence
- Maintain accurate records, files, and databases related to homeowners, vendors, and Association operations
- Coordinate with vendors, contractors, and residents regarding service requests and community projects
- Support the operations team with administrative tasks, project tracking, and follow-up activities
- Monitor and route requests to the appropriate departments while ensuring timely resolution
- Assist with board meetings, committee meetings, and community events as needed
- Ensure compliance with Association policies, procedures, and recordkeeping requirements
- Support operational projects and community initiatives to ensure efficient service delivery
Required Qualifications
- 1+ year of experience in an administrative, customer service, property management, HOA, or related support role
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and collaborate effectively within a team environment
- Strong attention to detail and commitment to accuracy
- Ability to maintain confidentiality and handle sensitive information professionally
Preferred Qualifications
- Experience working in a homeowners association (HOA), property management, or community management environment
- Experience using property management or HOA management software
- Familiarity with assessment billing, homeowner accounts, or community operations
Compensation, Benefits & More
Compensation: $19.00 - $20.00 per hour
Benefits:
- Health insurance
- Dental insurance
- Paid time off (PTO, sick time, and vacation time)
Job Type: Full-time
Location: Destin, FL 32541 (On-site)