Description
COMPANY OVERVIEW:
About Arrived
Arrived is a premier vacation rental management company dedicated to creating exceptional guest experiences and building strong, lasting relationships with homeowners and guests. We bring together operational excellence, high quality service, and a passion for hospitality across some of the most beautiful areas of Oregon. At our core, we’re driven by performance, culture, and a deep commitment to both our guests and our team.
POSITION SUMMARY:
Guest Services is the heart of the guest experience at Arrived. This team member handles inquiries, reservations, service requests, and post-stay communication with warmth, professionalism, and care. The ideal candidate is passionate about hospitality, enjoys problem-solving, and thrives on delivering a high level of service to ensure every guest feels truly at home.
RESPONSIBILITIES:
- Serve as the first point of contact for prospective and current guests via phone, email, and online booking platforms, providing friendly and professional support.
- Assist guests in selecting the ideal vacation rental based on their preferences, needs, and travel plans.
- Process reservations accurately and efficiently, ensuring all booking details are complete and up to date.
- Communicate check-in/check-out procedures, policies, and local area information to enhance the guest experience.
- Address guest inquiries, concerns, and special requests in a timely and thoughtful manner to ensure satisfaction.
- Coordinate with the housekeeping and maintenance teams to ensure properties are ready for arrival and issues are resolved promptly.
- Monitor and manage booking calendars across multiple platforms to maximize occupancy and minimize errors or double-bookings.
- Maintain accurate guest records and documentation in internal systems.
- Identify opportunities to upsell or recommend services that enhance the guest’s stay.
- Collaborate with team members to continuously improve the guest experience and internal processes.
QUALIFICATIONS:
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A minimum of 2 years of Previous guest service experience in a vacation rental company is required
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Proficiency with streamline vacation rental software is required.
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This is a remote USA-based position, ideally someone living in the MST or PST time zone
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Exceptional written and verbal communication skills, with a friendly and professional demeanor.
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Strong attention to detail and organizational skills, with the ability to manage multiple tasks and bookings simultaneously.
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Comfortable working in a fast-paced, dynamic environment while maintaining a calm and helpful attitude.
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Ability to troubleshoot and resolve guest issues efficiently and empathetically.
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Familiarity with the Hood River and Columbia Gorge area is a plus, or willingness to quickly learn about the region.
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Flexible availability, including some evenings, weekends, or holidays as needed.
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High school diploma or equivalent required; additional education in hospitality or tourism is a plus.
COMPENSATION & BENEFITS:
Hourly Rate: $24-$27 an hour