Description
COMPANY OVERVIEW:
Lodgeur provides stylish, furnished apartments for short- and medium-term stays. Guests—traveling professionals, medical patients, and relocating families—book online as easily as they would a hotel. But instead of a single room, they get a fully furnished apartment with a kitchen, fast Wi-Fi, and professional housekeeping.
Lodgeur combines the flexibility of short-term rentals with the consistency of hotel operations. Since launching in 2019, we’ve hosted over 11,000 guests, earned more than 2,000 five-star reviews, and we’ve maintained an average annual growth rate of 50%.
We currently operate in Midtown, the Texas Medical Center (TMC), and the Energy Corridor, with plans to expand into additional Houston neighborhoods this year and next.
POSITION SUMMARY:
We’re looking for a Guest Services & Operations Specialist to join our international team. You’ll mostly likely work a 7am–7pm shift (local Thailand/Vietnam time), 3.5 days per week, providing guest services during U.S. overnight hours and back-office support when guest activity is quiet.
The role blends guest-facing support, finance/bookkeeping, reporting, and vendor coordination. You’ll also assist the General Manager and founders with ad hoc projects.
RESPONSIBILITIES:
Guest Services (primarily at the start of each shift)
- Provide fast, friendly support via chat, email, SMS, and phone
- Troubleshoot check-in issues, payment problems, and apartment access
- Flag suspicious activity such as risky bookings or declined payments
- Respond to guest reviews and feedback in a professional tone
- Escalate complex or urgent issues to management when needed
Finance & Bookkeeping
- Reconcile daily guest payments and payouts (Airbnb, Booking.com, Stripe, etc.)
- Track and follow up on unpaid balances and overdue invoices
- Enter vendor invoices and receipts into QuickBooks
- Maintain expense trackers for subscriptions, utilities, and property costs
- Prepare weekly financial summaries for management review
Data & Reporting
- Pull daily occupancy, ADR, and revenue reports
- Maintain rolling dashboards for 7-day and 30-day performance
- Track guest satisfaction metrics (reviews, cancellations, refunds)
- Compile competitor pricing snapshots
- Adjust pricing in our pricing software
Vendor & Operations Support
- Review cleaning checklists and photos to confirm apartments are guest-ready
- Log and track maintenance issues in our systems
- Monitor inventory of toiletries, linens, and supplies; reorder when needed
- Track deliveries and reconcile vendor invoices
- Maintain property setup checklists for new units and confirm vendor completion
Other Projects
- Assist the General Manager and founders with ad hoc projects
QUALIFICATIONS:
- 5+ years of professional experience in customer service, hospitality, or operations
- Comfortable with finance, reporting, and bookkeeping tasks
- Strong English communication skills (written and spoken)
COMPENSATION & BENEFITS:
Monthly Compensation: $1,000 - $1,300 based on experience
Job Type/Schedule:
1099 Contractor - 42 hours per week, mostly US nighttime hours
Location:
Remote, Vietnam/Thailand