Description
COMPANY OVERVIEW:
At Crye Leike Gulf Coast Real Estate & Vacation Rentals, we take pride in providing top-notch real estate services and vacation accommodations on the stunning beaches of the Alabama Gulf Coast.
As a privately owned franchise of Crye Leike Real Estate since 2019, we are proud to be part of the 4th largest privately held real estate company. Our goal is to stand-out from other property management firms in how we are dedicated in our pursuit to provide superior services to both our Owners and Guests alike.
How have we attained this level of success? It’s simple.
Whether our clients are looking for a quiet vacation nestled away from the crowds, or prefer to be in the middle of all the action, our team is committed to helping each individual find that perfect spot. When guests come to us to find the perfect vacation accommodations, we offer them incredible options with 5-star service and unforgettable Southern Hospitality.
Ready to make a change in your career?
By becoming part of Crye Leike Gulf Coast, you’ll become part of a tradition of vacation rental excellence. Your efforts will play a crucial role in the achievements of our clients and the company as a whole.
Reach out to us today, and let's continue to succeed and grow together.
POSITION SUMMARY:
As a Guest Services representative at CL Gulf Coast, you will be the welcoming face of our company, ensuring our guests have an exceptional experience from the moment they reach out to us. You'll expertly handle reservations, guest inquiries, and service requests with a detail-oriented and organized approach. Your strong communication skills and positive attitude will shine as you coordinate with various departments and vendors to deliver timely solutions. With your knack for multitasking and passion for providing top-notch service, you'll play a crucial role in upholding our company's high standards.
RESPONSIBILITIES:
- Office duties that include professionally managing all incoming telephone, email, and online inquiries.
- Efficiently process reservations and payments using industry software, thoroughly understanding all rental properties to assist guests effectively.
- Provide high-quality customer service, responding promptly and courteously to all guest questions and service requests.
- Coordinate timely and accurate delivery of requests between guests and the maintenance department and direct vendors as necessary.
- Manage administrative tasks, including retrieving and sorting mail, processing incoming payments, and filing paperwork.
- Proactively follow up on all guest service requests to ensure satisfaction, ensuring tasks are completed in a timely fashion, and uphold the company's standard for exceptional service.
QUALIFICATIONS:
- Skilled in computer operation and internet use - proficient in using diverse online software applications and having the ability to learn new softwares / apps in a reasonable timeline to ensure the efficient completion of tasks.
- Detail-oriented and organized, with a knack for meticulously planning, executing details, and juggling multiple tasks efficiently.
- Able to communicate effectively with team members, departments, and vendors, demonstrating a positive attitude.
- Punctual with reliable transportation
- Able to remember details about the properties we offer, as well as local attractions and events.
COMPENSATION & BENEFITS:
Hourly Rate: $15 - $18
Schedule
- Friday, Saturday and Sunday 5:00 pm to 10:00 PM