Description
COMPANY OVERVIEW:
Retreatia | Exclusive Steamboat is a locally owned and operated vacation rental and property management company located in Steamboat Springs, CO. Founded in 2005, Retreatia has built a foundation of excellence and continued to garner success by hiring the best, most experienced team of hospitality professionals while creating a value-based culture that allows people to work hard and play hard. Moreover, we understand that we work FOR Steamboat’s second homeowners, not the other way around. These partnerships and our understanding of how to care for our properties and people help us ensure that each and every owner and guest are provided with an experience they won’t soon forget.
Retreatia manages some of the most iconic rental properties and complexes Steamboat Springs has to offer. The reason - when it comes to guest service, property management, and business development our hand-selected team has over 40 years of collective experience in the industry. Our dedicated team of professionals wants nothing more than to protect our homeowners’ properties as well as provide them with a solid return on their investment. The bottom line is that whether you own or rent, when you partner with Retreatia, you can sit back, relax, and enjoy, knowing you’re in great hands.
POSITION SUMMARY:
As a Seasonal Guest Services Agent at Retreatia, you will be the first point of contact for our valued guests, ensuring their stay is exceptional from start to finish. Your warm, empathetic approach and passion for hospitality will shine as you address guest inquiries, concerns, and requests by phone, email, and text. You’ll collaborate closely with our property management team to coordinate maintenance needs, communicate real-time updates, and ensure smooth daily operations.
With strong attention to detail and organization, you’ll maintain accurate records of all guest interactions and reservations while supporting additional tasks and projects assigned by the Guest Services Manager. This role is key to creating seamless, memorable experiences for our guests in the beautiful mountain setting of Steamboat Springs, CO. Please note that this position is eligible for a sign-on bonus and is seasonal, starting in October until end of March.
RESPONSIBILITIES:
- Answer calls, emails, and texts from in-house guests and team members.
- Respond to reservation inquiries from potential guests, create and update reservations in the booking systems.
- Promptly communicate updates and issues to guests and internal teams.
- Report, assign, and schedule maintenance or general tasks to the property management team.
- Respond to guest complaints and concerns with empathy, enthusiasm, and professionalism.
- Troubleshoot common guest concerns and property issues.
- Maintain accurate, up-to-date records of all guest communications and actions taken.
- Ensure all property information communicated to guests is accurate and timely.
- Communicate real-time updates to guests regarding maintenance, HOA notices, and service schedules.
- Maintain friendly, collaborative relationships with coworkers, vendors, and other departments.
QUALIFICATIONS:
- Minimum 1 year of customer service experience
- Excellent verbal and written communication.
- Strong Windows and Microsoft Office proficiency.
- Ability to stay calm, kind, and professional under pressure.
- High attention to detail and organizational skills.
- Must have reliable transportation to and from work.
- Please note that this position is eligible for a sign-on bonus and is seasonal, starting in October until end of March.
COMPENSATION & BENEFITS:
Hourly Rate: $23.00 - $25.00
Benefits
- Merchant Ski Pass
- Please note this position is eligible for sign on bonus.