Description
COMPANY OVERVIEW:
Cape & Coast Premier Properties offers the most extensive collection of luxury beach homes along the Forgotten Coast, from Cape San Blas to St. George Island and Mexico Beach. With a focus on beachfront and private pool properties, we provide world-class guest experiences with upscale amenities, concierge offerings, and white-glove service.
Company values we live by are:
- We believe the best vacations take place in strong local communities
- We always aim to create growth and opportunity for our team
- We measure success on the happiness of our guests, team, and the community in which we serve
We are part of the Forgotten Coast Hospitality family, a preeminent hospitality group along the Northwest Florida Panhandle. We are committed to preserving, rehabilitating, and promoting the special treasures and natural splendor of the Forgotten Coast.
POSITION SUMMARY:
As a Guest Services Agent, you'll be the first point of contact for our guests, ensuring they have an exceptional stay from start to finish. This full-time, on-site position is ideal for individuals with previous experience in the vacation rental industry and a passion for customer service.
Your primary responsibility is to provide outstanding service to our guests, coordinating with the Maintenance, Reservations, and Housekeeping teams to ensure a seamless experience. You will communicate with guests pre-arrival, during their stay, and at checkout, helping to create memorable vacation experiences.
At Cape & Coast, we believe exceptional guest experiences start with happy employees. We offer a supportive, dynamic work environment where everyone is valued. If you're passionate about delivering exceptional guest experiences and thrive in a dynamic, supportive environment, we’d love to have you on our team. Apply today to join us!
RESPONSIBILITIES:
- Support the Guest Services Manager in daily operations.
- Communicate proactively with guests prior to arrival, ensuring they have all the information needed for a smooth check-in and stay.
- Serve as the primary point of contact for guests throughout their stay, addressing any needs or concerns.
- Coordinate with Housekeeping, Maintenance, and Reservations to ensure seamless property readiness and guest satisfaction.
- Handle guest inquiries via phone, email, and text, ensuring timely and professional responses.
- Assist the Guest Services Manager with reports and updating HOA rules and regulations.
- Create work orders for housekeeping and maintenance based on guest needs or concerns.
- Maintain a thorough knowledge of company rental inventory, policies, procedures, and local community resources.
- Assist the Reservations team during peak booking season, providing support with call and email inquiries.
- Manage guest access to gated communities by adding credentials as needed.
- Demonstrate a high level of customer service with every guest interaction.
QUALIFICATIONS:
- Previous experience in hospitality, customer service, or a similar role is preferred.
- High school diploma or equivalent required.
- Self-motivated, detail-oriented, and organized.
- Strong written and verbal communication skills with excellent follow-through.
- Proficiency in Microsoft Office Suite (Excel, Outlook) and ability to quickly adapt to new reservation software.
- Ability to work well under pressure, manage a high volume of inquiries, and multitask effectively.
- Positive, proactive attitude and a passion for providing exceptional service.
COMPENSATION & BENEFITS:
Hourly Wage: $15.00 - $18.00
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
Schedule: Office hours of operation are from 9:00 a.m. until 5:00 p.m. or 7:00 p.m. Must be able to work weekdays, weekends, and holidays as needed.