Description
Company Overview
Join Us At Luxury Beach Rentals: Where Our Core Values and Teamwork Set Us Apart.
At Luxury Beach Rentals, we've built a family-run business that’s become a leading name in vacation rental property management. With a portfolio of over 200 stunning properties, we pride ourselves on the meticulous care we provide, not just to our properties but to every guest who walks through our doors.
You’ll find yourself in a fast-paced yet relaxed work environment when you work with us. Like a well-oiled machine, our teams work together seamlessly despite the busyness of managing an extensive portfolio of properties.
Why Choose Luxury Beach Rentals?
Stability & Growth: Join a solid company with a proven track record of success and a clear vision for the future.
Enjoyable Work Environment: Thrive in a relaxed yet dynamic setting where no two days are the same.
Strong Team Dynamics: Work in a supportive and efficient team.
Core Values That Set Us Apart: Work for a company that prioritizes integrity, excellence, and respect for individuals and our community
We invite you to bring your unique talents and passion for hospitality to our team, where you can build a rewarding career in an environment that values you as an individual and celebrates your success.
Position Summary
As a Guest Service Agent, your role will involve answering inquiries, troubleshooting issues, and ensuring that our guests have a seamless and enjoyable experience throughout their stay. You will utilize available system resources to provide answers to common questions, troubleshoot common guest concerns and property issues, and maintain a working knowledge of all software and systems used in the guest services environment.
The ideal candidate will be detail-oriented, organized, and able to remain calm and empathetic in all situations. You will collaborate with our property management team to maintain accurate and up-to-date information about our properties and communicate any updates or changes to our guests in a timely manner.
Key Responsibilities
- Point of contact for escalated guest concerns and helps maintain operational excellence aligned with brand standards.
- Answering calls, emails, and texts directed to the guest services team from in-house guests, team members, and others.
- Promptly communicating updates and issues to in-house guests and other team members.
- Reporting, assigning, and scheduling maintenance and general tasks to our property management team.
- Responding to guest complaints and concerns with enthusiasm, empathy, and warmth.
- Communicating and making updates to ensure that all information communicated to guests regarding the properties is accurate, timely, and up to date.
- Maintaining detailed records of communication received, communication sent, and action taken within system notes.
- Maintaining a friendly working relationship with all coworkers, third party vendors, and other departments.
- Creating and updating reservations in the company's booking systems.
- Responding to reservation inquiries from potential guests.
- Handling guest requests for compensation when problems occur during the guests’ stay.
Required Qualifications
- At least 1 year of customer service experience
- Preferably, 2 years of leading and managing teams
- High School Diploma or GED
- Strong verbal and written communication skills
- Strong Windows desktop navigation skills and competency in Microsoft Office Suite
- Strong attention to detail and time management
- Ability to stay calm and be kind in potentially high stress situations.
- Typing speed of 50-60 WPM
- Reliable transportation to and from work.
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing and moving from location to location.
- Must be able to lift up to 15 pounds at times.
Compensation, Benefits, & Schedule
Hourly Salary: $18.00 - $19.00
Benefits
- Paid time off
- Health, Dental, and Vision insurance
- Life insurance
- Retirement benefits or accounts
- Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
- Long term and Short term disability insurance
Schedule
- Reservationist work Monday - Sunday 9am -5pm between 32-40 hours a week.
- Work Hours: Typically 9-5 but may vary based on business needs. Some weekend on call rotations may be required.