Description
COMPANY OVERVIEW:
Who We Are
Located along the stunning Emerald Coast in Destin, Florida, Compass Resorts is a locally owned and operated vacation rental management company dedicated to providing unforgettable beachside experiences. We specialize in offering a portfolio of carefully selected vacation homes and condos, ensuring guests enjoy the best Destin has to offer. As a leader in the hospitality industry, we’re proud to combine local expertise with a commitment to excellence, maintaining the highest standards in guest services, property care, and personalized attention.
What drives us is our strong foundation built on integrity, service, and a true passion for making vacation dreams come true. Whether it’s providing complimentary beach services or seamless check-ins, we go above and beyond to make sure every guest feels at home by the beach.
Our Team
Joining Compass Resorts means becoming part of a dedicated and close-knit team that values quality, consistency, and teamwork. We believe in building solid relationships—with our guests, property owners, and each other—creating a supportive and positive work environment. Every team member is essential to achieving our mission and maintaining our reputation as one of Destin’s premier vacation rental providers.
POSITION SUMMARY:
Compass Resorts is seeking a detail oriented and passionate Guest Relations Agent to join our dynamic team. In this role, you will play a key part in ensuring seamless guest arrivals and departures, providing outstanding customer service, and being thorough in resolving any guest issues.
You will help maintain a positive, welcoming environment while upholding the highest standards of service. This position offers opportunities for growth and career advancement in a supportive, creative work environment. Flexibility to work weekends and holidays is required, this position is Full Time.
Evergreen Job Posting – Applications are reviewed only when a vacancy becomes available
We are accepting applications on a continuous basis for this position. Please note that while we welcome your interest, submitted applications will only be reviewed and considered when a vacancy arises.
This posting is part of our effort to maintain a pool of qualified candidates for future opportunities. If your experience and skills align with our needs at the time a position becomes available, we will contact you to move forward in the selection process.
RESPONSIBILITIES:
- Ensure seamless arrivals and departures for all guests.
- Communicate proactively with guests prior to arrival, ensuring they have all the information needed for a smooth check-in and stay.
- Handle guest inquiries via phone, email, and text, ensuring timely and professional responses.
- Serve as the primary point of contact for guests throughout their stay, addressing any needs or concerns.
- Coordinate with Housekeeping, Maintenance, and Reservations to ensure seamless property readiness and guest satisfaction.
- Become an expert in resolving guest issues and inquiries
- Uphold the highest standards of service, ensuring every guest feels valued.
- Maintain a positive, upbeat attitude, contributing to a welcoming atmosphere.
QUALIFICATIONS:
- Demonstrate a high level of customer service with every guest interaction.
- Exceptional verbal and written communication skills, and a willingness to learn new skills and software
- Ability to stand at the Front Desk for long periods.
- Flexibility to work weekends and holidays.
COMPENSATION & BENEFITS:
Hourly Wage: $18.00 - $19.00 per hour based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Supplemental insurance options
- Access to onsite gym
- Employee recognition programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Schedule:
- Full-Time Schedule, 30-40 hours per week. 5 days per week. Weekends required.
“Helping you Discover a Better Direction"
If you’re a detail-oriented, reliable professional who values quality and consistency, apply today to become a part of Compass Resorts, where every day brings an opportunity to make an impact in a positive, team-centered atmosphere.